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Transactions showing in Zen Cart but not on PayPal

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Started by dcprod on 23 Jul 2009, 6:18 PM · Views: 1,383

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23 Jul 2009, 6:18 PM
#1
dcprod avatar

dcprod

New Zenner

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Transactions showing in Zen Cart but not on PayPal

ZC latest version with latest security patch

I've gone live with the site after testing in the IPN PayPal Sandbox.

Transactions appear to be going through but they don't show up in the IPN list in ZC or on Paypal at all. They do show up in orders as a pending CC charge even though the payments were made by logging into a personal account.

I turned on e-mail error logging and I get this response:

Response:
Array
(
[ADDRESSOWNER] => PayPal
[ADDRESSSTATUS] => None
[TIMESTAMP] => 2009-07-23T18:12:41Z
[CORRELATIONID] => 9c46b4ac668da
[ACK] => Failure
[VERSION] => 3.2
[BUILD] => 981639
[L_ERRORCODE0] => 10007
[L_SHORTMESSAGE0] => Permission denied
[L_LONGMESSAGE0] => You do not have permission to get the details of
this transaction
[L_SEVERITYCODE0] => Error
[PENDINGREASON] => None
[REASONCODE] => None
[CURL_ERRORS] =>
)

I've run the two php scripts and both by communications are good.

David

23 Jul 2009, 7:28 PM
#2
drbyte avatar

drbyte

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Re: Transactions showing in Zen Cart but not on PayPal

In your list of orders at Admin->Customers->Orders, the first column is the order number and the second column shows both the payment module and the shipping module used for the order. What's listed for these orders that seem to be wrong?

And, which modules do you have installed in Admin->Modules->Payment ? Which ones are installed but have their status set to "false"? and why are they set to "false"?
Do you have any that have zone limitations set on them?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

23 Jul 2009, 7:42 PM
#3
dcprod avatar

dcprod

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Re: Transactions showing in Zen Cart but not on PayPal

DrByte:

In your list of orders at Admin->Customers->Orders, the first column is the order number and the second column shows both the payment module and the shipping module used for the order. What's listed for these orders that seem to be wrong?

It says "cc" instead of "paypalwpp". But no transactions showon the PP Business account.

DrByte:

And, which modules do you have installed in Admin->Modules->Payment ? Which ones are installed but have their status set to "false"? and why are they set to "false"?
Do you have any that have zone limitations set on them?

Installed and enabled:
Paypal Express
Zen Cart Free Chg Card

Installed and disabled:
Credit Card Offline Processing
Paypal IPN
Check Money Order

They're disabled because I don't wish to use them. They were only installed in the local set-up for looking over.

Do you think they could be messing things up? They didn't during the sandbox phase.

23 Jul 2009, 8:07 PM
#4
drbyte avatar

drbyte

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Join Date:
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Re: Transactions showing in Zen Cart but not on PayPal

If you have modules "installed but disabled" they can sometimes interfere with normal operation. Click "Remove" on anything you don't intend to use.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

23 Jul 2009, 8:10 PM
#5
dcprod avatar

dcprod

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Re: Transactions showing in Zen Cart but not on PayPal

Looks like it's working after I removed the modules that I wasn't using. Your hints made me think that they might be the problem.