Sorry, we are not shipping to your region at this time.

Server: Windows (IIS6)
Cart: v1.3.8

I have searched the forum for hours now and still cant find a solution to my problem.

I keep getting the following message on the Shipping Method page of an order:
Not Available At This Time
Sorry, we are not shipping to your region at this time.

I have tried everything and nothing works.

I am only running the store in Ireland with the zone set for Irish Tax rates, I will only be shipping in Ireland and I have everything set correctly.

The store is useless if I cant get it working.
I don't understand why it is so complacated to set up.

I have been at it for hours now and still stuck on the same page.

Please Help with some basic instructions (1 do this 2 do this) and so on.

I am ready to remove Zen Cart and go to something a lot less complacated if I can't get this sorted.

HI

It can get a bit confusing sometimes, but we are all here to help.

Can you post a link to your site and post your zone setting please.

Also have you any other shipping modules enabled?

Will wait for your reply.

Phil

OK... It is only a test site at the min but here are the details.

Site: http://avickery.com/zen

Zone Settings

Locations/Taxes > Zones
COUNTRY: Ireland - ZONE: IRL - CODE: IE

Location/Taxes > Zone Definition
ZONE NAME: IRL - ZONE DESC: Irish Zone - STATUS red
(Details for Definitions)
Number of Zones: 0 Number of Tax Rates: 1

Location/Taxes > Tax Rates
Priority: 1 - Tax Class: taxable Goods - Zone: IRL - Tax Rate: 21.5%

I think thats it.

I have removed all the zones and only have the Ireland Zone as I don't intend on selling outside Ireland. If I do I will add the zones as I go along.

Check :

admin >>> modules >>> shipping

and let us know which modules are enabled.

The only one enabled is:
FREE SHIPPING - Freeshipper - SORT ORDER: 0(green)

OK well you need to enable at least one other module.

Freeshipping only applies to products that you have designated as free shipping. So for most products Zen Cart is not finding a shipping module that it can use to ship the product (I am guessing that not all your products are free shipping). I can't advise what works best for Ireland, I am afraid, but as a start I would enable 'Other Options' which means customers will collect from you. This might not be what you want but it should get rid of the error and then you can work out which modules are best for you in your own time. :smile:

Hope this works......

I have enabled both
Free Shipping Options and FREE SHIPPING

And it worked :smile:
The only thing is, It is now not calculating the VAT!!!!

My Plan was to have
zone 1 as free shipping (this would be all Ireland)
zone 2 set rate for Islands around Ireland (e5.00) charge

And work down from there.

great news!:smile:

So, islands around Ireland would include England? (Can you tell that I'm not English)

Tax gets confusing. And I am no expert.

Your products can display including or excluding tax. Also you can add it to the order total. (admin - modules - order total) So, if you're not careful it adds it twice.

I think that you only need one tax rate at the moment which is Irish sales tax or VAT or whatever. So everything is taxed at that rate.

As far a shipping goes you might read:

http://www.zen-cart.com/forum/showthread.php?t=131179&highlight=shipping+free+limit+country

It applies to the USA and its offshore islands so can probably be tailored to fit your needs.

The UK would not be included in the Islands list.

I am still trying to understand Zones.

I imagine zones would be like putting 3 rings on a map

Say for example:
1 to 20 miles = green = Free shipping
21 to 55 miles = orange = 5 euro shipping
55 to 600 miles = red = we dont ship there

Would I be thinking in the right direction if I was looking at Zones this way.

The UK thing was a poor effort at humour.

I think that you need to implement the Zones Shipping Module (admin-modules-shipping) and then define the Zones.

https://www.zen-cart.com/tutorials/index.php?article=69

I really don't know if you are going to be able to easily distinguish between Ireland and the Islands very easily but that is both a lack of geographic knowledge and of how to program the zones.

I think you may need to add a 'new' country but getting the module to recognise this from the customers address may be tricky.

I'll have a think about it but it might warrant another new thread.

Sorry that I don't have an easy answer:(

Although you are right about the UK being an island off Ireland .... they get very touchy about it :laugh:

Thanks for your help with this.

I have installed 32 zones for Ireland (county)
I don't think I need them.

What I might do is delete every country from the Country list and just keep Ireland and create a second one called Irish Islands

If we decide to ship to the UK then I will add the UK as a country and set that up as needed.

Well, I live in the UK now so I do know where that is. The people on the Isle of Wight call England the North Island which I think is funny .

I think the problem is going to be how one distinguishes between mainland Ireland and the islands just by the address, in a way that Zen Cart can understand. As I don't know how Irish addresses work I am a bit at a loss.