Zone shipping charging rate from zone 3 to zone 1

I have just sold some items and when looking at the order, zone shipping has charged the zone 3 (international rate) to a zone 1 customer. I live in Canada and Zone 1 is Canada and Zone 3 is outside North America. I have checked and the zones are correct as well as the charges per weigh in each of the zones. Any suggestions why this might have happened and has anyone else had a similar problem?

Moved from other thread

Could you post your settings that you have right now? :smile:

Hi
Which settings exactly would you like posted?

If you click on your Zone Rate shipping ... copy the whole right panel and post it here ... :smile:

Here it is, I hope this is what you requested:

Zone Based Rates

Enable Zones Method
True

Calculation Method
Weight

Tax Class
--none--

Tax Basis
Shipping

Sort Order
0

Skip Countries, use a comma separated list of the two character ISO country codes
AX,AF,AL,DZ,AS,AD,AO,AI,AQ,AR,AM,AW,AZ,BH,BD,BY,BZ,BJ,BT,BO,BA,BW,BV,BR,IO,BN,BG,BF,BI,KH,CM,CV,CF,TD,CN,CX,CC,CO,KM,CG,CI,HR,DJ,DM,DO,TP,SV,GQ,ER,EE,ET,FO,FJ,GA,GM,GE,GH,GI,GU,GN,GW,GY,HT,HM,HN,HK,IN,ID,IR,IQ,IL,JO,KZ,KE,KI,KP,KR,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,YT,FM,MD,MN,MS,MA,MZ,MM,NA,NR,NP,NC,NI,NE,NG,NU,NF,MP,OM,PK,PW,PA,PG,PY,PH,PN,PL,QA,RE,RO,RW,KN,LC,VC,WS,SM,ST,SA,SN,SC,SL,SG,SK,SI,SB,SO,ZA,GS,LK,SH,PM,SD,SR,SJ,SZ,SY,TW,TJ,TZ,TH,TG,TK,TO,TN,TR,TM,TC,TV,UG,UA,AE,UM,UZ,VU,VN,WF,EH,YE,YU,ZR,ZM,ZW

Zone 1 Countries
CA

Zone 1 Shipping Table
.2:3.00,.4:4.00,1:6.00,2:15.00,4:20.00,6:30.00,8:40.00, 10:50.00,15:60.00,100:100.00

Zone 1 Handling Fee
0

Zone 2 Countries
US

Zone 2 Shipping Table
.2:4.00,.5:7.50,1:9.50,2:15.00,4:25.00,6:35.00,8:45.00,10:55.00,15:65.00,100:125.00

Zone 2 Handling Fee
0

Zone 3 Countries
AU,AT,BS,BB,BE,BM,DK,FI,FR,FX,DE,GR,IE,IT,JM,JP,LU,MX,MC,NL,AN,NZ,NO,PT,ES,SE,CH,CB,

Zone 3 Shipping Table
.2:5.00,.5:10.00,1:20.00,2:40.00,4:50.00,6:60.00,8:70.00,10:80.00,15:90.00,100:150.00

Zone 3 Handling Fee
0

Could you also post your settings for the Configuration ... Shipping/Packaging ...

And could you give an example of the weight that you are trying to ship and what you are getting on the charges vs what you think you should be getting?

Title Value Action
Country of Origin Canada
Postal Code T0K 1H0 Info
Enter the Maximum Package Weight you will ship 20 Info
Package Tare Small to Medium - added percentage:weight 0:0 Info
Larger packages - added packaging percentage:weight 0:0 Info
Display Number of Boxes and Weight Status 3 Info
Order Free Shipping 0 Weight Status 0 Info
Shipping Estimator Display Settings for Shopping Cart 1 Info
Display Order Comments on Admin Invoice 1 Info
Display Order Comments on Admin Packing Slip 1 Info

Country of Origin
Please make any necessary changes

Country of Origin
Select the country of origin to be used in shipping quotes.

Cancel
Zen Cart:: the art of e-commerce

Here is what is showed for the shipping charges on the invoice. Only other thing strange is that no zone showed (No CA)where it did on previous and has on subsequent invoice

Wrong one - Zone Rates (Shipping to (1 x 0.35lb(s))): $10.00 USD

Correct subsequent one - Zone Rates (Shipping to CA (1 x 0.05lb(s))): $3.00 USD

NOTE: Your Maximum Weight is set to 20 ... yet you have higher weight calculations ... be sure to test those later ...

You have me confused here ...

You show two different weights and two different prices:

Wrong one - Zone Rates (Shipping to (1 x 0.35lb(s))): $10.00 USD

Correct subsequent one - Zone Rates (Shipping to CA (1 x 0.05lb(s))): $3.00 USD

Are you sure these were for the same weight and for Canada?

Also, remove the trailing comma on your countries on the Zones ... that should not be there ...

I also have your settings working on my site ... but I have to recheck to make sure that in cleaning up the spaces and line breaks that I did not fix something ...

Hi
The wrong one was for one order shipped to Canada that had no CA for zone and calculated the cost incorrectly. The correct one was for a totally different(subsequent) order with a different weight also sent to Canada that calculated the shipping correctly. I just included both of these to show the one that calculated incorrectly and had the actual zone shipped to missing..

Have you an URL where we could perhaps peek at this and test it? :smile:

https://www.zwiggystradetokens.com

Works for me on your shop ...

Shipping to CA (1 x 0.35lb(s))

This could be a bad address being tested as you do have issues on the create account with the stylesheet ...

You need to fix your stylesheet as you are missing some classes:

.hiddenField {
display: none;
}
.visibleField {
display: inline;
}

Try creating a new Canadian Account ...

Same purchaser bought some more and same problem with shipping. I am at a loss as to why it is happening and it is doing very little for customer relations. This is the only customer this has happened to. What would happen if I deleted and had him reset himself up? Would I lose all previous orders from that customer?

Has your customer tried to edit his Account and check his address records and just tried to hit Edit then Update to see if there are any errors?

Have you tried to look at his customers record and address_book record(s) to see if they are built correctly?

Everything appears to be correct under customers. He has not tried to Edit. First order was fine but last 2 had problems.

Did you check the:
address_book

for this customer's records?

Are they all correct?

If you are talking on the server, no I have not. Where exactly would I find it?

In the database via phpMyAdmin ...

Checked and seems to be correct. I compared it to another Canadian address and looks similar with the same country ID and zone ID

I am back and now have no idea what is happening with zone shipping. the one that was incorrect before, worked out properly for 1 sale and then to the same customer, had the same error as previous. Also, I now had thwe same problem with a zone 2 which is the US, calculated shipping for zone 3. Would it do me any good to reset up the zones since it seems to be sporadic and hit and miss. I am at a loss, getting frusrated, and upsetting buyers. Any and all help would be appreciated