Order Emails and Order Updates not Sending all of a sudden.

6 Aug 2009, 7:57 PM

#1

Zen Follower

Join Date:: Oct 2008
Posts:: 179
Plugin Contributions:: 0

Order Emails and Order Updates not Sending all of a sudden.

I've contacted my host (host-99) and they think this is a zencart issue. The last New Order Alert I received was on 8/4. I have had orders since, that I am not alerted too. Also the order update emails are not going out. I have changed nothing in the past 2 days. Anyone have an idea here?

https://www.grapediscounts.com
Zen Version 1.3.9f, Mods: Click-Show-Hide Menu, IH3, Editable SB, Recently Viewed SB, Froogle, EZ-Pop

6 Aug 2009, 8:00 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Order Emails and Order Updates not Sending all of a sudden.

http://www.zen-cart.com/forum/showthread.php?t=130161

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6 Aug 2009, 8:45 PM

#3

stlnyc

Zen Follower

Join Date:: Oct 2008
Posts:: 179
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Re: Order Emails and Order Updates not Sending all of a sudden.

I installed the patch when it was released. Also already had the admin directory renamed. Why does my zen admin still tell me that there is a security patch available?

And my email issue still doesn't work.

https://www.grapediscounts.com
Zen Version 1.3.9f, Mods: Click-Show-Hide Menu, IH3, Editable SB, Recently Viewed SB, Froogle, EZ-Pop

6 Aug 2009, 8:59 PM

#4

stlnyc

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Join Date:: Oct 2008
Posts:: 179
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Re: Order Emails and Order Updates not Sending all of a sudden.

Also, I just placed an order for .01 from the site under my personal account and while the order went through, I did not get an email from ZC confirming the order.

https://www.grapediscounts.com
Zen Version 1.3.9f, Mods: Click-Show-Hide Menu, IH3, Editable SB, Recently Viewed SB, Froogle, EZ-Pop

6 Aug 2009, 9:42 PM

#5

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Order Emails and Order Updates not Sending all of a sudden.

stlnyc:

Why does my zen admin still tell me that there is a security patch available?
There are only 2 reasons for that:
a) Since the latest version as of today is v1.3.8a, if you're using an older version, the message will still appear even if you apply the security patch.
b) If all 5 files of the security patch haven't been properly applied into the correct folders, the patch notice will still appear.
Best to download the patch zip, unzip it, and re-apply all the files.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

6 Aug 2009, 9:44 PM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Order Emails and Order Updates not Sending all of a sudden.

stlnyc:

Order Emails and Order Updates not Sending all of a sudden.
I've contacted my host (host-99) and they think this is a zencart issue. The last New Order Alert I received was on 8/4. I have had orders since, that I am not alerted too. Also the order update emails are not going out. I have changed nothing in the past 2 days. Anyone have an idea here?

Well, if you have not changed anything in the past 2 days, then that leaves only a couple options:
a) your HOST changed something
b) a hacker changed something (hence the link to the patch --- maybe you need to go through and do the cleanup as if you'd been hacked, just to find out whether you have or haven't?)
c) your server was blacklisted as sending spam (not necessarily from you, but maybe from another account on that server)
d) the full moon is pulling all the emails into a black hole somewhere

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.