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Emails not arriving

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Started by billd on 14 Aug 2009, 5:53 PM · Views: 1,399

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14 Aug 2009, 5:53 PM
#1
billd avatar

billd

New Zenner

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May 2008
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Emails not arriving

I am using 1.3.8a. I have tried every email options listed and I can not send any emails. I have a customer who forgot his password and never got the reset password email. I tried to send several test emails to another of my email addresses and none went through. Since this is the first time I was made away of the problem I don't know if it just started or never worked.

How do I fix this?

Thanks,

Bill

14 Aug 2009, 7:16 PM
#2
drbyte avatar

drbyte

Sensei

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Jan 2004
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Re: Emails not arriving

I'd start here: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

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25 Aug 2009, 11:25 PM
#3
handkem avatar

handkem

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Re: Emails not arriving

Can you steer me in the right direction and maybe let me know which files control the email process? My admin site got hacked and corrupted so I had GoDaddy reinstall the Zen Cart...I got everything back to where it was but the email still does not work in the Contact Us link. Below is a clip from another thread.

I am having a problem with receiving my emails when someone sends from the Contact Us link via the shopping cart. I have 2 websites, www.desertskyink.com and www.desertskywholessale.com. Desert Sky ink had some problems when whoever hacked several Admin sites on different Zen Cart websites. I removed the file that was causing me to not be able to get into my Admin section but there might be other problems. Desert Sky Wholesale seems to be able to send emails just fine and the settings are the same on both websites. Are there just email files that I could copy and replace from a new install that might take care of this problem?