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What is the maximum weight Zen cart will calculate shipping?

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18 Aug 2009, 3:01 PM
#1
abacus135 avatar

abacus135

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What is the maximum weight Zen cart will calculate shipping?

I am shipping several heavier items (325 lbs), and when added to my cart I receive the following error message:

"We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown."

Is there a way to calculate shipping for heavy products? What is the maximum weight we can ship? FYI, our lighter products do not display this error message.

18 Aug 2009, 8:01 PM
#2
niccol avatar

niccol

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Re: What is the maximum weight Zen cart will calculate shipping?

Admin - configuration - shipping/packaging - Enter the Maximum Package Weight you will ship

Also there may be settings in the UPS mod you are using - I am not sure.

Nick
iszent.com