A new password has been sent to your e-mail address.

I'm new to Zen Cart and I'm sorry I don't know what version I have. I downloaded and installed about a month ago.

My problem is that I can't remember my admin password. I requested that the system send it to me by filling in my admin email address. It responed with: "A new password has been sent to your e-mail address." But the email has never arrived.

What do I do now?

Thanks for your help.

https://www.zen-cart.com/tutorials/index.php?article=2

Thanks. that worked.:clap:

I have a customer who forgot his password and he used to register with his hotmail Email and a password but he tried everything to retrieve his passwork neither myself couldn't help him to get his password or to send him a new one !! he keeps receiving this message : " A new password has been sent to your e-mail address. " when he try to ask for his password but nothing has been sent to his inbox/junk mail... Any tips !

Did you try the method in the link I posted above?

But what about the customer !! the Customer still can't retrieve his login password, he says, that when he put his hotmail to get his new password he but he didn't receive any new password on his hotmail account ! That's a big critical issue if that is the case, zencart programers may need to look into it and try to fix it ...!:huh:

Sorry, I misread. I'd suspect that's not a Zencart problem, but a Hotmail one. Also possible your (shared?) server has been blacklisted by Hotmail due to someone else's misdeed.

Is this customer able to receive any mail from your site, and has he checked his spam folder?