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only zen cart generated emails end up in customers spam folder

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26 Aug 2009, 2:50 PM
#1
aint_msbhvn avatar

aint_msbhvn

New Zenner

Join Date:
Aug 2009
Posts:
1
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only zen cart generated emails end up in customers spam folder

I made the plunge, purchased a new domain and installed Zen cart version 1.38 only issue I am having is when Zen cart generates any emails (such as welcome & new orders) they end up in the customers spam folder.

I tested the emails through my Gmail, outlook and Incredimail account and this does not happen, they arrive in the inbox as usual.... It only happens when the email is generated from my Zen cart. My email options are set as:

E-Mail Transport Method = PHP
E-Mail Linefeeds = LF
Use MIME HTML When Sending Emails = true
Send E-Mails = true
Email Archiving Active? = true
E-Mail Friendly-Errors = true
Emails must send from known domain? = Yes

Web and mail server host is fine with no problems on their end...

Any guidance or input would be greatly appreciated.

26 Aug 2009, 6:12 PM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
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Re: only zen cart generated emails end up in customers spam folder

Maybe the IP address of your webserver is listed in a blacklist database somewhere, and your customers' email servers are flagging them as spam simply based on their origin?