Cannot To Step 2 in Checkout

29 Aug 2009, 2:30 PM

#1

New Zenner

Join Date:: Aug 2009
Posts:: 10
Plugin Contributions:: 0

Cannot To Step 2 in Checkout

http://www.goddesselite.com/store/

The site was hacked last week so I upgraded the customer's site from 1.3.7 to 1.3.8 and then installed the security patch.

Everything looked like it took fine and I was able to remove the codes that the hackers left.

Now when we try to checkout we are getting a blank page after the first step of the checkout process. Any ideas?

Thanks!
Angie

29 Aug 2009, 3:53 PM

#2

stevesh

Black Belt

Join Date:: Feb 2005
Location:: Lansing, Michigan USA
Posts:: 19,793
Plugin Contributions:: 2

Re: Cannot To Step 2 in Checkout

Try the Debugging Utility here and post the results:

https://www.zen-cart.com/tutorials/index.php?article=82

29 Aug 2009, 5:20 PM

#3

serephinas

New Zenner

Join Date:: Aug 2009
Posts:: 10
Plugin Contributions:: 0

Re: Cannot To Step 2 in Checkout

[29-Aug-2009 12:19:18] PHP Fatal error: Call to undefined method ot_insurance::get_order_total() in /home/goddess/public_html/store/includes/classes/order_total.php on line 181

2 Sep 2009, 11:45 PM

#4

serephinas

New Zenner

Join Date:: Aug 2009
Posts:: 10
Plugin Contributions:: 0

Re: Cannot To Step 2 in Checkout

I was able to get the checkout process to work by disabling the shipping insurance module.

This is only a band-aid on the problem as the customer would like to offer the shipping insurance since they are shipping fragile items.

Any ideas?

3 Sep 2009, 11:03 AM

#5

stevesh

Black Belt

Join Date:: Feb 2005
Location:: Lansing, Michigan USA
Posts:: 19,793
Plugin Contributions:: 2

Re: Cannot To Step 2 in Checkout

There's a support thread for the mod I think you're using here:

http://www.zen-cart.com/forum/showthread.php?t=50167

3 Sep 2009, 11:05 AM

#6

serephinas

New Zenner

Join Date:: Aug 2009
Posts:: 10
Plugin Contributions:: 0

Re: Cannot To Step 2 in Checkout

I will check it out. Thanks!!