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Landing page completely blank..what happpened?

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10 Sep 2009, 4:29 AM
#1
toypallet avatar

toypallet

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Landing page completely blank..what happpened?

I recently noticed my zencart page is completely a blank white page. I have no clue what happened and how to fix it, can anyone tell me what I do to fix it?

the site is http://www.thetoypallet.com

the zencart commerce landing is http://www.thetoypallet.com/zencart

I was recently working in the Includes/configure.php file but I don't think I changed anything.

My admin login is still accessable.

Can anyone help me determine what happened?

10 Sep 2009, 4:33 AM
#2
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charmedbytina2

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Re: Landing page completely blank..what happpened?

Did you recently edit any files?

Run the debug utility from the add on tabs above that should help you out.

10 Sep 2009, 4:44 AM
#3
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Re: Landing page completely blank..what happpened?

And/or check you Error log on the webserver. I gues there is a PHP error.

10 Sep 2009, 4:46 AM
#4
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toypallet

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Re: Landing page completely blank..what happpened?

I'm not sure how to do any of that.. can someone please be so kind as to step me through some of these processes?

10 Sep 2009, 4:50 AM
#5
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toypallet

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Re: Landing page completely blank..what happpened?

It seems as if the problem might be with the zencart/index.php file because when I preview that file in the file manager it comes up blank as well.

10 Sep 2009, 5:09 AM
#6
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Re: Landing page completely blank..what happpened?

Well if the index.php is really empty, you can expect that it will show a white page in the browser. Maybe upload the index.php again if you really think that its nothing inside. What about the other files. And how can this happen? Someone must have overridden the file if it was working before.

10 Sep 2009, 5:11 AM
#7
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toypallet

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Re: Landing page completely blank..what happpened?

OK, I downloaded the debug tool. I am up to step 3 and am confused on what to do next.

** HOW TO USE: **

  1. Download and unzip this file DONE
  2. Upload the enclosed enable_error_logging.php file to the /includes/extra_configures/ folder. DONE
    (or /admin/includes/extra_configures if your problem is on the admin side)
  3. Make sure your /cache/ folder permissions are set to writable. NOT SURE
  4. Test the page on your site that is having problems -- ie: trigger whatever symptom is ailing you. (HOW DO YOU TEST?)
  5. Open the latest /cache/myDEBUG-xxxxxxx.log file to see the list of any PHP errors that occurred while the page/test was running.
  6. Be sure to delete the enable_error_logging.php file from the /includes/extra_configures folder when done (or rename it to .php1 instead of .php )
10 Sep 2009, 5:15 AM
#8
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toypallet

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Re: Landing page completely blank..what happpened?

the index.php file is not empty, just when you preview the file it shows a blank page but If I were to go into the file via edit there is information there so nothing was overwritten.

10 Sep 2009, 5:25 AM
#9
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Re: Landing page completely blank..what happpened?

In your file manager change the permissions to 777 for the cache folder

10 Sep 2009, 5:30 AM
#10
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toypallet

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Re: Landing page completely blank..what happpened?

I FIGURED IT OUT, I WAS MISSING A ' IN THE CONFIG.php file.

Wow, what a simple missing ' can do. Thank you all for your help, I love you all!

Sorry for stressing out and thank you for all your help. Admins you can delete this thread if you like.

10 Sep 2009, 5:32 AM
#11
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Re: Landing page completely blank..what happpened?

:clap:

Tina