Customer from France can't checkout - Urgent Please

So far, this is the only customer we are having problems with.

No matter how we format his address for his account in the cart, which is exactly what it is for his billing address for his card ... the cart rejects the order with the error of wrong address.

He is in France. Can someone with a solid knowledge of French addresses please help? He is a jovial customer who is now becoming a bit teed-off, if you know what I mean. He had no problems when we used X-cart, but is having nothing but difficulties with Zencart.

Still need urgent help with this issue ... please!

Zen Cart doesn't reject orders based on addresses. It must be something happening with your payment gateway ... so I suggest contacting them for help.

Again, this has only been with France ... now UPS is not recognizing French addresses.

Is there anything special we need to be doing to accept French-based orders? Any certain settings, additional mods, etc?

Dr Byte - thank you for your above answer to my original problem ... the guy never replied back to my inquiries, so I don't know the outcome/reason for his situation.

I am having this exact problem. Customers from every other country can checkout, but not France. I think it has something to do with the address, there is no city, only a county. Most of the other countries (i.e. Canada, Australia, England) have something similar to a city/province, and a state/country, but not France. Also, the zip code is where the city usually is. I disabled requiring a city in my zen-cart, and that did not work.

I finally gave up and emailed them a paypal invoice. I do not want paypal on my website, but after this happening twice, I may be forced to add it. Looking at all the trouble people on the forums have with paypal, I expect a nightmare trying to get that to work.

Edit the Customer Record in your Zen Cart Admin and see if they are setup for France or France, Metropolitan ... if set to France, Metropolitan change it to France ...

My client was set to France (not France Metropolitan) and still could not check out. I also made the state field not required and that did not help.

What is the weight and shipping module(s) that you have installed?

What is the Ship From address?

I have UPS and USPS shipping modules installed, and authorize.net gateway. I'm not sure what you mean by weight modules.

On the order, how much does it weigh?

On UPS what methods to you have selected?

On USPS what methods to you have selected?

What is the Ship From address?

Here are my settings, and the shipping address:

USPS: (international shipping) Express Mail Int, Priority Mail International, First Class Mail Int Package

UPS: Nxt AM, Nxt AM Ltr, Nxt, Nxt Ltr, Nxt PR, Nxt Save, Nxt Save Ltr, 2nd AM, 2nd AM Ltr, 2nd, 2nd Ltr, 3 Day Select, Ground, Canada,World Xp, World Xp Ltr, World Xp Plus, World Xp Plus Ltr, World Expedite

The packaged weight was 4.02 pounds

Address: 23 rue des Plantes, Paris, 75014, France

can you check to see if the customers

Name or address has non standard characters in them

this can cause issues

Merlinpa1969:

can you check to see if the customers

Name or address has non standard characters in them

this can cause issues

I just checked, and there are no non-standard characters in my customer's name or address.

My UPS for 4.2 lbs from Ohio to Paris is showing:

United Parcel Service (1 x 4.20lbs) United Parcel Service
Worldwide Express Plus $168.45
Worldwide Express $125.05
Worldwide Saver $120.22
Worldwide Expedited $115.72

And my USPS is showing:

United States Postal Service (1 x 4.20lbs) United States Postal Service
Global Express Guaranteed (1 - 3 days) $96.00
Global Express Guaranteed Non-Document Rectangular (1 - 3 days) $96.00
Global Express Guaranteed Non-Document Non-Rectangular (1 - 3 days) $96.00
Express Mail International (EMS) (6 days) $50.50
Express Mail International (EMS) Flat-Rate Envelope (6 days) $27.95
Priority Mail International (6 - 10 days) $39.50
Priority Mail International Regular/Medium Flat-Rate Boxes (6 - 10 days) $41.95
Priority Mail International Large Flat-Rate Box (6 - 10 days) $53.95

Have you tried to make an account with his exact address to test this?

Ajeh:

My UPS for 4.2 lbs from Ohio to Paris is showing:

And my USPS is showing:

Have you tried to make an account with his exact address to test this?

These are the same rates that I got when I tested it. The customer is receiving an avs mismatch message. We use to have avs errors for Canadian orders, so a few years ago, we stopped requiring avs for countries that do not use it. I don't think it is an issue of typing it in wrong, since no customers from France can checkout. It has happened with every single order from France. I will contact authorize.net to see if they have any suggestions.

Let us know what you discover ...