PayPal IPN Refund still in pending status...

One of our customers purchased one too many items.

We refunded the customer for the unwanted item through PayPal.

The transaction still shows pending with the original total.

This is our first refund, so maybe we are missing something.

The transaction summary table within the transaction in question shows 4 columns with 3 rows:

Date Added, Customer Notified, Status, Comments

1. The order date, a green checkmark, Processing, and an empty field.
2. The payment date (same), a red cross, Processing and the total amount received.
3. The refund date (next day), a red cross, Pending and the refund amount.

This refund was processed a month ago and we already shipped this order...

What am I missing? Am I supposed to manually change the total and the status?

No other order shows pending. All others show Processing.

By the way, once shipped, are we supposed to manually change Processing as well, or is that also supposed to update automatically?

Now that I look at it I am guessing that for Processing orders being Delivered I have to manually enter comments where appropriate, change the status to Delivered and click on update... right?

Is that similar for refunded orders? It takes a manual update?

Thank you.

hedron:

The transaction summary table within the transaction in question shows 4 columns with 3 rows:

Date Added, Customer Notified, Status, Comments

1. The order date, a green checkmark, Processing, and an empty field.
2. The payment date (same), a red cross, Processing and the total amount received.
3. The refund date (next day), a red cross, Pending and the refund amount.

This refund was processed a month ago and we already shipped this order...That is normal.
Zen Cart doesn't presently have built-in support for making alterations to an order once it's been placed.
Thus, a PayPal partial refund is seen only as a comment, and does not change the original order details at all.
Additionally, a PayPal refund will set the order back to "Pending" status. If you want it set to something else, you'll need to change that manually afterwards.> hedron:

No other order shows pending. All others show Processing.

By the way, once shipped, are we supposed to manually change Processing as well, or is that also supposed to update automatically?There is no built-in crystal ball for the software to know that you shipped something nor when it arrives on the customer's doorstep. You'll need to manually update the status as desired.

DrByte:

That is normal.
Zen Cart doesn't presently have built-in support for making alterations to an order once it's been placed.
Thus, a PayPal partial refund is seen only as a comment, and does not change the original order details at all.
Additionally, a PayPal refund will set the order back to "Pending" status. If you want it set to something else, you'll need to change that manually afterwards.

Right on.

DrByte:

There is no built-in crystal ball for the software to know that you shipped something nor when it arrives on the customer's doorstep. You'll need to manually update the status as desired.

LOL :smile:

Note: PayPal also allows you to create a shipping label... I was hoping the module was tracking all of that... I get it now.

Thank you.

ZC V1.3.7

Hello,

There is a setting in admin Paypal options to set the order status to another value than "Pending" in case of refund from Paypal.

I try to change it to "processed" but it doesn't work...

It is a bug.. An option not yet implemented...

Thank's for your help

No, it's not a bug. That feature does in fact work fine.
But the feature will only work if your IPN communications from PayPal is working properly. Otherwise your store will never be informed of the official order status change sent from PayPal's servers.
http://www.zen-cart.com/wiki/index.php/PayPal

Hello,

Thanks for the advice.
I checked all configuration parameters and all seems to be fine.

The last refund I made gave the following result :

I get the refund information in the order history but the status was set to 1 even if in the paypal module configuration the "refund status" was set to 3.

Information in the history was :
PayPal status: Refunded @ 13:16:26 Jan 25, 2010 PST
Parent Trans ID:5E5134173F2586611
Trans ID:04Q43818SX897976U
Amount: -15.20 EUR

It seems that information get back back correctly from Paypal but the status is sticked to 1!???

If you go to the Modules ... Payments ... and edit the PayPal IPN, what is the setting for:
Set Refund Order Status

The default is:
Pending [1]

Are these "full" refunds that you are doing or partial refunds?

And you are sure you see you have it set to 3 and your 3 is Refund?

cdelab:

ZC V1.3.7
That's very old, and many bugfixes have taken place since then.

At the VERY least, you should be using the PayPal patch bundle for v1.3.7:
http://www.zen-cart.com/forum/showthread.php?t=56216
Better would be to upgrade to v1.3.7.1 or, even better, v1.3.8a. But the patch I just mentioned is likely to solve your present problem.