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Problem with Download email sent to cllient

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9 Oct 2009, 7:56 PM
#1
tomamatangelo avatar

tomamatangelo

New Zenner

Join Date:
Oct 2009
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1
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Problem with Download email sent to cllient

I followed these instructions( https://www.zen-cart.com/tutorials/index.php?article=71 )and for some reason when the email is received there is no button to click on to download the purchased product. Im not sure if im missing something or not but i am new to zen cart. Please addvise as to what mabey cause this issue, Thank you.

10 Oct 2009, 3:45 AM
#2
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
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62,757
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Re: Problem with Download email sent to cllient

If you look at the Order ... what is the Order Status set to?

Downloads, by default, are available immediately if the Payment Module is configured to set the Order Status to Processing (orders_status = 2) or Delivered (orders_status = 3) or Updated (orders_status = 4) ...

If the Order is set to Pending (orders_status = 1) and you change it to Processing, Delivered or Updated ... then the Download button should appear ...

If not, if you look the Product Attributes for this in the Attributes Controller ... do you see a green dot next to the filename for the Attribue(s) on this Product?

10 Oct 2009, 4:59 AM
#3
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
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63,513
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Re: Problem with Download email sent to cllient

The emails from Zen Cart never contain any direct download links.
You always get the download link by logging in to your My Account area, and clicking the download link inside the specific order you placed.