Trying to add a link to a downloadable application form (.doc file)

Hi,

I am setting up a website that I want to include a downloadable credit application on. I was planning to use Page_2 as the area for it. I am running v1.3.8 and have placed the file Application_Wholesale_Credit.doc in the public_html/download folder. It is a document created in MS Word.

I have modified the code in define_page_2 to read:

Collections Essentials products. Please review the Wholesale FAQ before making application to answer any questions

that you may have, or contact us for more information. </font></p>

This provides me a hypertext link at the bottom of the page, but when I click on it, I get a 404 error saying that it cannot find the document. (I have double and triple checked file names and spelling before posting here) Does anyone have any ideas what I am doing wrong? My intention is that when they click on the "Application" link, they they will be asked to download this MS Word file.

Thanks in advance,

Jeff

Hi again,

I have been working on this and seem to have the cart recognizing the file, but now instead of a 404 error, I get an Internal Server error.:frusty:

Any ideas would be appreciated.

Thanks,

Jeff

Where is your site?

Hi Kobra,

Sorry for the long delay in response. The website is https://www.nwcessentials.com. You will find this form in the Wholesale FAQ at the bottom.

Thanks in advance,

Jeff

Your site is currently down for maintenance

I have opened up the site and all should be available.

Thanks,
Jeff

hat are your permissions set for /downloads and the file contained within?

I am getting a password challenge when selected

Hi Kobra,

Yes, I'm not sure why the password is being asked for as well. I have an account in my shop and use this as my access. (This password thing is bad for this testing, but is OK when I go live as it will be an approved customer only site.) If you want to create an account and use this (I have the "customer approval by Admin" turned off), it will work for you to get the error that I'm getting. Sorry for all the hassles, just to get the error message......I appreciate your help!

Thnx,

Jeff

Permissions on the /download folder are set to 755, sorry for not answering in the earlier post.

Thnx

Sorry again Kobra, I should've just posted this earlier...(can you tell I'm a newbie to the forums??)

The error message I am getting is:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.10 (Unix) mod_ssl/2.2.10 OpenSSL/0.9.8i DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at nwcessentials.com Port 80

Hope fully this will help you to possibly decipher what I am doing wrong.

Thanks again,

Jeff

What are the permissions on the file Application_Wholesale_Credit.doc?
Try placing it in your /pub folder and change your link

Hi Kobra,

I moved the file to the /pub folder and all worked great!! Thanks so much for your help and patience!

Jeff