Currency conversion not working

Hello:

I recently launched store for customer and they are saying that the currency converter isn't working. For example, UK orders have been under the £ symbol, but $40 doesn't equal £20.

Am I missing something here? I logged into the store admin and looked at the existing currency rates and they appear to be ok. Do I need to activate something else? Customers are choosing the correct currency apparently, but they are not converting correctly.

Sorry for what may be a newb question but greatly appreciate some help in this matter.

Thank you,

Eriq

It converts the currency based on two factors:
a) your "default" currency must have an exchange rate of 1.0000
b) the other currencies need to have a conversion rate relative to the default currency

Thank you for your reply. However the US currency is set to that.

Here are the rates:

Australian Dollar AUD 1.14095104
Canadian Dollar CAD 1.08034503
Euro EUR 0.70538998
GB Pound GBP 0.65793002
US Dollar (default) USD 1.00000000
Displaying 1 to 5 (of 5 currencies)

What else could I be missing?

Well, since I'm really not clear about what exact problem you're witnessing yourself, I'm really not able to help you.

Thank you for trying to assist us, but simply my client is saying this:

"UK orders have been under the £ symbol, but $40 doesn't equal £20."

They're saying that the currency conversion isn't working correctly. They sell a product that is $40, but it's selling at £20 UK. They're pretty sure they know what they're talking about as far as they conversion, but do they really? Does anything seem wrong with that conversion? Or am I just wasting my time? Is this truly working correctly?

Need help calculating what is right or wrong here...

Thank you very much for you assistance with figuring this out here! :dontgetit

Well, today $40 USD = £25 GBP according to one source I just checked.
Or, using the exchange rates you posted earlier, your store would be reporting £26.32 if the price was $40 USD.

So, I have no idea what your client is referring to. Are they talking about product prices changing incorrectly when the different currency is selected? Are they talking about order history showing wrong amounts? Are they complaing that after they collect payment and pay service charges for the transaction that they're not left with all the money they wanted? And so on.

You need to work with your client to figure out what exactly they're referring to, what exactly they think is wrong, why they think that's wrong, what they think it should be and why, work through some scenarios with them, and come back with some specifics.

You also need to indicate more information about versions, addons, customizations, etc. When you click the "Reply" button below, there are several questions in the "Posting Tips" section which you should provide answers to when you post again.