Suddenly get "Sorry, we are not shipping to your region at this time" on free items?

Please help me LOL, i usually can fix any problems on my own but this one has me stumped. The store is a scrapbooking store so it is all digital downloads, i have all the settings correct but some customers get this message:

"Sorry, we are not shipping to your region at this time" :shocking:

There is no shipping its all free downloads, i have gone through this forum and done everything i could find to do but not having any luck.

I have the latest version of zen 1.38a i only have PayPal as payment option and i don't have zones set. Was fine up until a couple of days ago then it just changed, i have made no changes or anything to store.

Any help is appreciated :D

Is this happening to customers that have something in common? Or just with certain products? What changed when this started?

Absolutely nothing has changed for this to happen this is why i cannot understand this, it is very strange. Actually more so since PayPal had its IPN issue.

Pay pal has identified types of businesses by "type" and products they deem unacceptable, mostly in financial, mortgage, consulting etc and lock out the account until the client calls and in many cases have to appeal to get the permission to use PayPal again. It happened to us 2 weeks ago, a real PIA we had our account for over 2 years without a single issue!! They are really cracking down so don't be surprised if you have to really dance with them. I hope you have better luck than we did!

Yeah i know i wish i dont have those problems but it only seems to be one customer at this stage and no matter how many times she changes address locations or user name it just stops her, maybe one of my banned customers IP is the same?

I have the same problem. I have 3 test accts and each time I use any of them for free download I get that error before I get to the payment page?
HELP!!!!!!

Check that you have the Download Products setup correctly ...

Downloads never go to the checkout_shipping and it sounds like you are saying your Download Products do go to the checkout_shipping page ...

Downloads should be setup as:

Product is Virtual: **No, Shipping Address Required **

Always Free Shipping: No, Normal Shipping Rules

this is exactly what I have set:
Product is Virtual: Yes, Skip Shipping Address Warning: This product is marked - Free Shipping and Skips Shipping Address
No shipping will be requested when all products in the order are Virtual Products
Always Free Shipping: No, Normal Shipping Rules

one would think if you would select - Yes, Always Free Shipping instead of No, Normal Shipping Rules that it would bypass shipping!!!
:lamo:

Lackew:

this is exactly what I have set:
Product is Virtual: Yes, Skip Shipping Address Warning: This product is marked - Free Shipping and Skips Shipping Address
No shipping will be requested when all products in the order are Virtual Products

This is incorrect ...

Downloads do not get marked as Virtual Products as they are already flagged as Virtual Products by the filename being part of the Attribute ...

This will throw errors on shipping by marking the Product twice for no shipping, if there are any regular Products ...

If you are purely a Download only shop, this should not affect the shipping and you should still not see the checkout_shipping page ...

Are you using any add ons?

Do you have SEO/rewrites? If you turn them off does it change anything?

If you switch to the Classic Template, does it change anything?

Did you accidentally add weight to your Products? Attributes?

I just changed the settings but still getting the message.
Can someone check out how it does for them please at here

You don't have the "same" problem as was in this thread ... you have a "similar" problem ...

The error I see is on the checkout_payment page not the checkout_shipping page:

Sorry, we are not accepting payments from your region at this time.
Please contact us for alternate arrangements.

This means that you have an Order for $0.00 and no method to checkout ... :eek:

Go to the Modules ... Payment Modules ... and install the Zen Cart Free Charge Card freecharger so that you can checkout on Orders that have $0.00 shipping and $0.00 charges ...

Ajeh:

Are you using any add ons? The only Add-ons is About_us page & All items display by columns

Ajeh:

Do you have SEO/rewrites? If you turn them off does it change anything? No rewrites

Ajeh:

If you switch to the Classic Template, does it change anything? I am usuing Classic

Ajeh:

Did you accidentally add weight to your Products? Attributes? no weight added for downloads only hard merchendise.

I noticed that you can still check out but the error message is still displayed after creating an account using the U.S.

HELPPPPPPPPPPPP:lamo:

ok I think I had listed the wrong error....... this is what it says
Sorry, we are not accepting payments from your region at this time.
Please contact us for alternate arrangements.
So its not the shipping causing the problem it appears its the free products only?????
I am going to comment the error out if possible.

Oops that didnt work ....this shows now TEXT_NO_PAYMENT_OPTIONS_AVAILABLE

BTW shouldnt it skip the payment page if the items are FREE?????
I replaced the error with No Payment required for out Free Products.
Please click continue to checkout.

Go to the Modules ... Payments ... and look to see what Payment modules are installed ...

NOTE: REMOVE any Payment module that you are not using ...

If you are using Sort Order on the Payment Modules make sure that either they are ALL set to 0 or that they ALL have a value if 1 of them has a value set ...

If you do not have the Zen Cart Free Charge Card freecharger installed, install that now ...

Check each of your Payment Modules and Edit them and check what setting is on the Zone ... these should be set to NONE, unless you have a good reason for blocking a Payment Module ... if you are using Zones, which Payment Modules have Zones and what are they set to?

here is what I have set only Credit Card - Offline Processing

Credit Card Test Info:

CC#: 4111111111111111
Expiration: Any

Enable Credit Card Module
True

Split Credit Card E-Mail Address
[email protected]

Payment Zone
USA

Set Order Status
default

Sort order of display.
0

Collect & store the CVV number
True

I only ship to US, just added the ZC free chargecard and now get that message on payment page. But unless it will skip this page then I like my edit better