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Emails stopped sending/being received - help!!!!!

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22 Oct 2009, 2:35 AM
#1
heyzoos avatar

heyzoos

New Zenner

Join Date:
Mar 2006
Posts:
38
Plugin Contributions:
0

Emails stopped sending/being received - help!!!!!

Zen Cart version 1.3.0.2

All of a sudden no order emails are being received by admin or customers, nor does the forgotten password link send emails...any ideas?!?!?!

E-Mail Transport Method smtp
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Verify E-Mail Addresses Through DNS false
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 1
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 1
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 1
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 1
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 1
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password mypassword
SMTP Email Mail Host mail.mydomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

22 Oct 2009, 9:50 AM
#2
stevesh avatar

stevesh

Black Belt

Join Date:
Feb 2005
Location:
Lansing, Michigan USA
Posts:
19,793
Plugin Contributions:
2

Re: Emails stopped sending/being received - help!!!!!

Generally when something that has been working suddenly stops, it's because your host changed something about their server settings. I'd ask them first.

22 Oct 2009, 9:26 PM
#3
heyzoos avatar

heyzoos

New Zenner

Join Date:
Mar 2006
Posts:
38
Plugin Contributions:
0

Re: Emails stopped sending/being received - help!!!!!

Thanks...I agree, however have already tried that and they state that it isn't an issue from their end...anyone else?

22 Oct 2009, 9:37 PM
#4
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
176

Re: Emails stopped sending/being received - help!!!!!

Maybe your server has become blacklisted because one or more other customers with whom you share the server has been spamming?
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

Maybe your site has been hacked and is sending spam or its emails look like spam?
http://www.zen-cart.com/forum/showthread.php?t=130161