Unable to add any products - new installation

Hello everyone!
New Zen-Cart installation on a Linux server (my ISP). Version 1.3.8.
Installation was successful and everything seems to work OK.
You can open my store at:
http://www.ianphone.com/shop/
However, in the admin area, I was able to create some product categories, but when I drill down categories I have created and try to add aproduct, I get the folloiwng error:

Warning: require(includes/modules/product/collect_info.php) [function.require]: failed to open stream: No such file or directory in /home/howtoen1/public_html/ianphone.com/shop/admin/product.php on line 139

Warning: require(includes/modules/product/collect_info.php) [function.require]: failed to open stream: No such file or directory in /home/howtoen1/public_html/ianphone.com/shop/admin/product.php on line 139

Fatal error: require() [function.require]: Failed opening required 'includes/modules/product/collect_info.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/howtoen1/public_html/ianphone.com/shop/admin/product.php on line 139

Any idea what's going on?
Thanks!:frusty:

OK... never mind... the file collect_info.php was missing in admin/includes/modules/product
I re-ran my FTP lcient and re-uploaded the whole admin directory (with skip option, not overwrite) and the file was added, then the error disappeared and I was able to add products!

This is a corrupted file that was probably corrupted when you FTP'd the zencart files to your server. (It happens quite often - the code gets corrupted during the FTP transfer).

Line 139 of the product.php file says:

      require(DIR_WS_MODULES . $zc_products->get_handler($product_type) . '/collect_info.php');

... and your error message says:

Warning: require(includes/modules/product/collect_info.php)

In plain English:

Hey! What's goin' on? I need this collect_info.php file but it ain't workin' man!

So...

You need to RE-SEND that collect_info.php file to its required location on the server.

In your FTP program, in the LEFT PANE, navigate to the folder where the original file resides.

In the RIGHT PANE, navigate to its corresponding folder on your server.

FTP the file again ... in ASCII mode.

mhaggag:

OK... never mind... the file collect_info.php was missing in admin/includes/modules/product
I re-ran my FTP lcient and re-uploaded the whole admin directory (with skip option, not overwrite) and the file was added, then the error disappeared and I was able to add products!

Ah... you found the fix while I was posting my reply...

I think there's a millionaire in the making in a person who can write a program that turns geek-speak error messages into plain language! :D

Nah, everyone just needs to come over to the geek side. :laugh:

Thanks for the help! Now I am getting something else strange. In the admin area, every meny item under the heading "Configuration" generates:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Every other heading (Catalong, Modules, Customers etc...) works OK!
Any ideas?

Thanks!

Check your server's error log to see what the actual problem is. And if you cannot solve it post the error.

tino.schlegel:

Check your server's error log to see what the actual problem is. And if you cannot solve it post the error.

Thanks Tino!!
Yes, you are right, sometimes, it's just a matter of checking error logs!
I found the following in my server error log:
[Tue Oct 27 09:20:07 2009] [error] [client xxx.xx.47.60] File does not exist: /xxxxxxxxxxxxxx/ianphone.com/500.shtml, referer: http://www.ianphone.com/shop/admin/
[Tue Oct 27 09:20:07 2009] [error] [client xxx.xx.47.60] SoftException in Application.cpp:256: File "/xxxxxxxxxxxxxx/ianphone.com/shop/admin/configuration.php" is writeable by group, referer: http://www.ianphone.com/shop/admin/

That's interesting... because configuration.php is writeable, the whole "configuration" menu header (and all the menu items beneath it) in admin was causing an internal Server error.

I changed permissions on that file to 444 and all works fine now!!!

Live and learn! :frusty::ohmy: