Orders Not Showing Up in Admin Area

Hello,

I'm using PayPal Standard and the orders are not showing up in the administration area of my Zen Cart store. I have the primary email address (for my account), the Instant Payment Notification Preference and the Website Payments Preferences Return URLs and all are correct. The box to enable IPN is checked!

It was all working fine till I added another site to my PayPal account. The second store is working but the first (the original) is not. I believe I followed the directions correctly to add the second store but who knows?

I'm racking my brain on this one and it must be something simple that I've missed.

Thanks for the help.

Hello,

Please help! Orders are no longer showing in the Admin area. I believe this started after I add a second store to my PayPal account. At the same time I changed the "primary" email address. I have changed the email back to the "original" (didn't help). Have double checked all settings within PayPal and I think they are correct.

Also, once the transaction is finished and you "click" back to Fish Face, it's a blank page. So do I have a communication problem with PayPal? I tried a reinstall of the PayPal module but, (didn't work) maybe something else needs to be reinstalled?

Orders are completed within Paypal and I get order notifications. Called Paypal and they say things are good on their end. Called host and ports 80 and 443 are open. and they have made no changes.

I have read as many of the posts as I can find on the subject, FAQ and tried the fixes with no luck. I have tried or checked every tip on the trouble shooting guide in the wiki. No luck. Below are the facts as I know them, links, tests and log reports.

fishface.com

Host: Bluehost

Version: Zen Cart 1.3.8a

Module: PayPal Standard

This page in the cart has the text "(defined in includes/languages/english/shopping_cart.php)" which is strange? Is it related to this issue?

IPN Test

Curl Test

Link to Log form my test order: Log

Another Log from test order: Log

I'm pretty burnt on this so if I'm leaving something out or not posting the info correctly please let me know and I'll learn and get the info.

Thanks!

fishface:

Also, once the transaction is finished and you "click" back to Fish Face, it's a blank page.
When that happens, are there any PHP errors showing up in the debug logs? You'll need to install the Debug Logging tool from this article: https://www.zen-cart.com/tutorials/index.php?article=82

Also, your log files are not reachable because you've posted links to your private cPanel area instead of URLs to download the files directly.

I figured out a way to read the logs anyway. But ... neither of those logs contain anything useful. The first one is just a result of you opening the ipn_main_handler.php file with your browser. The other is a list of payment details sent TO Paypal. If the IPN from PayPal is working properly, then there would be more logs after that showing the response from Paypal.

Got everything working using the Debug Logging Tool. Thanks a ton!