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Billing info section fields are blank - why?

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28 Oct 2009, 2:39 AM
#1
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bigblue

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Billing info section fields are blank - why?

I will start by saying I am a newbie to this whole zencart software. I have been trying to bring myself up to speed. I have a friend that runs a website for an offroad store and he wants me to update it. He complains he is getting no online orders..well a quick look and i see that when you go to checkout there is no options for a new customer to enter their info.

Also for some reason as you can see by default admin and a password pop up. I have no idea who was taking care of his site but I am redoing all his pages but am as of now lost. I tried to search but am not sure of what I need to be searching for. Thank you for any help.

28 Oct 2009, 9:56 AM
#2
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stevesh

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Re: Billing info section fields are blank - why?

We'll probably need a link to the site rather than the screenshot.

The admin and password entries are probably coming from your browser.

29 Oct 2009, 4:18 PM
#3
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bigblue

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Re: Billing info section fields are blank - why?

Sorry about that...
http://www.trentfabrication.com/store/index.php?main_page=login

there is no way for a customer to fill in the info. thanks

And you were correct about the auto fill of info..

29 Oct 2009, 4:26 PM
#4
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stevesh

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Re: Billing info section fields are blank - why?

You've been hacked. The login stuff can be restored by going to Admin - Configuration - My Store and removing all the junk from Store Name.

Then do all of this:

http://www.zen-cart.com/forum/showthread.php?t=130161

29 Oct 2009, 5:47 PM
#5
bigblue avatar

bigblue

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Re: Billing info section fields are blank - why?

stevesh:

You've been hacked. The login stuff can be restored by going to Admin - Configuration - My Store and removing all the junk from Store Name.

Then do all of this:

http://www.zen-cart.com/forum/showthread.php?t=130161

that explains alot...i was looking at different files and noticed in the header and footer all kinds of stuff about certain male pills and other various products...thanks!!!!!