Getting a blank page after payed to paypal

9 Nov 2009, 3:23 PM

#1

New Zenner

Join Date:: Nov 2009
Posts:: 20
Plugin Contributions:: 0

Getting a blank page after payed to paypal

version 1.3.8.
I go to paypal, make the payment, and it's supposed to redirect back to zencart page with download.
This also happens when ordering a product for shipping.
Instead I get a blank page.

I HAVE looked in FAQS area, tells me to make debugging changes to a file in includes/local/config.php
I don't have such a directory.

Anything else I should look for? Desperate for help:blink:

thanks

9 Nov 2009, 5:32 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Getting a blank page after payed to paypal

Try using the debug-logging utility mentioned in step 2a here: https://www.zen-cart.com/tutorials/index.php?article=82

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

9 Nov 2009, 7:57 PM

#3

ctorok

New Zenner

Join Date:: Nov 2009
Posts:: 20
Plugin Contributions:: 0

Re: Getting a blank page after payed to paypal

I installed the debugger as per the instructions.

Ran a purchase on paypal. Still get a blank page on the return from paypal.

No files were generated from the debugger :-(

10 Nov 2009, 12:23 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Getting a blank page after payed to paypal

You'll have to provide A LOT MORE information about what's happening if you want help.

There are 3 built-in PayPal modules. Which one are you using?
What version of Zen Cart are you using?
What patches have you installed, if any?
What addons have you installed, if any?
What customizations have you made to your site, if any?
Also, when you click the "Reply" button below, there are LOTS MORE QUESTIONS in the "Posting Tips" section above where you type in your post/reply, which you've conveniently skipped when making your last posts ... include answers to those AS WELL.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

10 Nov 2009, 12:29 PM

#5

ctorok

New Zenner

Join Date:: Nov 2009
Posts:: 20
Plugin Contributions:: 0

Re: Getting a blank page after payed to paypal

Version 1.3.8 hosted by godaddy
Paypal IPN - WebPayments Standard
No plugins/addons that I installed.
I have looked in the FAQ area, please forgive that I am not a guru.
This problem happens with BOTH my products (I have no others). One is download, one is for shipping. Paypal, accepts and processes the payment, (I get emails confirming this). After payment is processed, blank page is displayed at:
https://freshlifecoaching.com/zencart/index.php?main_page=checkout_process&referer=paypal&tx=7BH432836D4676153&st=Completed&amt=0.01&cc=USD&cm=zenid%3d704b194ea7c3884c647919145eaeeb24&item_number=Store%20Receipt
What other information can I provide?
Thank you so much for your kind help.

10 Nov 2009, 12:41 PM

#6

ctorok

New Zenner

Join Date:: Nov 2009
Posts:: 20
Plugin Contributions:: 0

Re: Getting a blank page after payed to paypal

one more thing from the php info on godaddy's server:

Configuration File (php.ini) Path /home/content/F/r/e/Freshlife24/html/php.ini
PHP API 20020918
PHP Extension 20020429
Zend Extension 20021010
Debug Build no
Thread Safety disabled
Registered PHP Streams php, http, ftp, https, ftps, compress.zlib

10 Nov 2009, 2:16 PM

#7

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Getting a blank page after payed to paypal

ctorok:

... hosted by godaddy
Lucky you.

Have you tried this? http://www.zen-cart.com/forum/showthread.php?p=612520#post612520

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

10 Nov 2009, 5:25 PM

#8

ctorok

New Zenner

Join Date:: Nov 2009
Posts:: 20
Plugin Contributions:: 0

Re: Getting a blank page after payed to paypal

HOLY CRappolla!

Days and days and days I have spent. My client was about to kill me!

I am so thank full for your help.

As for godaddy - its my clients choice NOT MINE