Not receiving emails when orders are placed

19 Nov 2009, 11:44 PM

#1

gws76

Zen Follower

Join Date:: Apr 2007
Posts:: 151
Plugin Contributions:: 0

Not receiving emails when orders are placed

On credit card orders, I'm not receiving the order confirmation emails nor the extra cc info.

For Paypal orders, I am receiving a payment received email from paypal but not the order confirmation email.

I just did a test order and I didn't receive the order confirmation email and the extra cc info email.

When I go to the payment module-Split Credit Card E-Mail Address the store's email address is listed correct. When I go to the email options- **Send Copy of Order Confirmation Emails To **the store's email address is listed correct.

What is causing this problem?

http://www.SullivanVitamins.com

America's Favorite Vitamin Source & Irish Shop

20 Nov 2009, 2:18 AM

#2

liammaca

New Zenner

Join Date:: Jan 2008
Posts:: 1
Plugin Contributions:: 0

Re: Not receiving emails when orders are placed

Version V1.3.8a/v1.3.8
I am having the same problem. The site was working fine and suddenly stopped sending the e-mails. All the correct e-mail addresses are entered Please help

liammaca

20 Nov 2009, 2:50 AM

#3

gws76

Zen Follower

Join Date:: Apr 2007
Posts:: 151
Plugin Contributions:: 0

Re: Not receiving emails when orders are placed

Liammaca-Please respond only if you have a solution for the problem so that it gets answered.

Well I've changed the **Send Copy of Order Confirmation Emails To **to another email address and the new one received both the Order Confirmation email and Extra CC Info email. What should I be changing so I can use the original email address?

Also, the Contact Us form isn't working. I've changed Admin to the second email that was successful with the Order Confirmation to see if that would work but it didn't work.

http://www.SullivanVitamins.com

America's Favorite Vitamin Source & Irish Shop

20 Nov 2009, 4:08 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Not receiving emails when orders are placed

Zen Cart will display an error if it fails to send. Thus, if you're not getting an error, then the email IS sent.
Sounds like you need to work with your hosting company to determine why emails destined to you are getting dropped before they're delivered.

Email Troubleshooting: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

9 Dec 2009, 10:19 PM

#5

ericet

New Zenner

Join Date:: Dec 2005
Posts:: 32
Plugin Contributions:: 1

Re: Not receiving emails when orders are placed

I'm having about the same problem. But in my case it works well in the original english ZenCart but when I'm using the French translation then the emails never get sent. I only get the PayPal email for the order.

Any idea where I can look for this?

Eric

10 Dec 2009, 12:11 AM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Not receiving emails when orders are placed

Maybe one or more of your language files is missing an important component?
Maybe you'll need to enable the debug logging and check what the logs reveal.
http://www.zen-cart.com/forum/showthread.php?t=61199
http://www.zen-cart.com/wiki/index.php/PayPal

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

10 Dec 2009, 2:03 AM

#7

ericet

New Zenner

Join Date:: Dec 2005
Posts:: 32
Plugin Contributions:: 1

Re: Not receiving emails when orders are placed

There is hundreds of files in a ZenCart System, where do you think I should look first?

Eric

10 Dec 2009, 2:09 AM

#8

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Not receiving emails when orders are placed

I'd suggest that if the french language pack you're using is causing problems, then maybe you should be checking those files.
And, I already suggested using the debug logging feature.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.