Forums / Managing Customers and Orders / Download product, customer only got order confirm, no download product

Download product, customer only got order confirm, no download product

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Started by stefanl on 6 Dec 2009, 5:00 PM · Views: 2,047

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6 Dec 2009, 5:00 PM
#1
stefanl avatar

stefanl

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Download product, customer only got order confirm, no download product

Hi,
I am new on this setting up my store.
I´ve been testing to have both payed download products and FREE download product.

When I made a free "purchase", download of the FREE downloadable product, only the confirmation orders go through to ccustome r and myself, but the customer doesnt receive any product to download.

I have set the "Delivered" so the free product instantly delivers, and I also set the Configuration and Attribute to "True" on "Download Redirect", but still no productss shows up when "bought".

What am I missing?

Thanks in advance

Stefan

6 Dec 2009, 7:40 PM
#2
ajeh avatar

ajeh

Oba-san

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Sep 2003
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Ohio
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Re: Download product, customer only got order confirm, no download product

The Downloads are available in the Account History when viewing the Order ...

What do you see on that page?

Linda McGrath
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4 Mar 2010, 1:19 PM
#3
arunkarthik19 avatar

arunkarthik19

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Re: Download product, customer only got order confirm, no download product

@stefanl

Hi, I'm also facing the same issue pls help me(us) on this issue!!