Setting up Website Pro UK - which options?

Hi, I'm using Zen Cart v1.3.8 and have added the updates in the Payflow Pro URL Change thread.

So far I have managed to get Paypal Express working using the API settings but I'm trying to get Website Pro to work so I can accept cc payments on my site. So far I keep getting error messages.

Could someone point me at instructions for setting this up for a UK based account? Sorry if they are already posted, I just can't seem to find UK specific ones.

I believe I have to set up the Express option to use "Payflow-UK" (Option 2) and then enter the VENDOR/PASSWORD etc details, then install Website Pro and choose "Payflow-UK" (Option 2) in the Paypal Mode section. Is this right?

Any help would be really good, I'm starting to pull my hair out with this - I figure if I can be sure I have the Zen Cart setting correct, then I can chase Paypal if I need to.

MerlinSquare:

I believe I have to set up the Express option to use "Payflow-UK" (Option 2) and then enter the VENDOR/PASSWORD etc details, then install Website Pro and choose "Payflow-UK" (Option 2) in the Paypal Mode section. Is this right?
Yes, that is correct.

Thanks for the quick reply, I think I'm being a bit dim about this but PayPal doesn't seem to be able to help much!!

OK, so I've changed the PayPal Express settings to the Payflow-UK values (instead of just PayPal that uses the API settings). What should the PayPal Partner name be?

Now I get the following errors when trying to pay with PayPal - haven't even tries activating the Website Pro bit yet!!

With Partner as PayPalUK, I get "An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (7) 7 - Field format error: 10731-The field Shipping Address Country is required"

With Partner as PayPal, I get "An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (26) 26 - Invalid vendor account"

MerlinSquare:

OK, so I've changed the PayPal Express settings to the Payflow-UK values (instead of just PayPal that uses the API settings). What should the PayPal Partner name be?The Partner/User/Vendor/Password are whatever was supplied to you by PayPal when you signed up for their services.
MerlinSquare:

With Partner as PayPalUK, I get "An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (7) 7 - Field format error: 10731-The field Shipping Address Country is required"Assuming PayPal told you to use "PayPalUK" as the Partner, then that error message suggests that you've not got a valid country selected in Admin->Configuration->My Store, or maybe Admin->Configuration->Shipping/Packaging.
MerlinSquare:

With Partner as PayPal, I get "An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (26) 26 - Invalid vendor account"If PayPal told you to use "PayPal" as your Partner setting, then the Error 26 means you've given the wrong Vendor name in your user/vendor/partner/password settings.

PayPal will have to tell you the right user/vendor/partner/password details.

Thanks again, I'm waiting for a reply from PayPal to confirm the details (someone else set up the account a few years ago so I don't have any of the details!).

I've been into the PayPal Account and to PayPal Manager - it gives the Partner as PayPalUK, but I've checked the Country as set up in both Admin->Configuration->My Store, and Admin->Configuration->Shipping/Packaging and they are both set to United Kingdom.

I've also looked at this error on another thread and added the changes suggested there but still getting an error.

Have you done both of these?
http://www.zen-cart.com/forum/showpost.php?p=504386&postcount=62
http://www.zen-cart.com/forum/showpost.php?p=498374&postcount=48

Yes, both of those.

I think I'm going to have to wait until I get the info back from PayPal. I have a feeling that the account is a bit old and isn't working properly ;o)

I've reset everything back to the Express API setting for now as I'm going to cal it a night, hopefully I'll have a reply from PayPal by tomorrow.

I've just been told by PayPal to try Partner as PayPalUK. Have sent them the error message to see what they say. So it looks like I have to work out why I'm getting the (7) error.

That (7) error is typically fixed by the 2 updates I mentioned above.

If the problem still persists, turn on the debug logging, do a transaction that's triggering the problem, and post the contents of the log files named PayPal_CURL_xxxxxx.log: http://www.zen-cart.com/forum/showthread.php?t=61199

I've now activated the Website Payment Pro option too. When I try to pay with a credit card I get the following error:

"We were not able to process your order. Please select an alternate payment method, or contact the store owner for assistance. (1000)"

Was the error number truly 1000? Usually the error numbers are 5 digits, often in the 10000 range.
Additionally, what is showing in the logs I mentioned earlier?

While trying to pay with PayPal (not credit card), this is the log file (I think!)...

Error message when paying with CC in site (WPP):

We were not able to process your order. Please select an alternate payment method, or contact the store owner for assistance. (1000)

Copied directly from the website.

That first log looks suspiciously as though you've not applied this update correctly: http://www.zen-cart.com/forum/showpost.php?p=498374&postcount=48

Your second log shows a 10001-GenericError response ... which is very difficult to troubleshoot.
Have you actually subscribed to the Pro service? Maybe that feature isn't enabled in your account yet?

Hi, well I've just checked that file and the update seemed to be in place. I've uploaded it again to be sure, and I'll try another transaction to see what happens.

I have had a friend with a sandbox account have a look at this also. He seems to think that while I do have a Pro account, it is an old one and so doesn't work properly. It is working with another cart set up using OSCommerse. But not with Zen Cart - however when he set up a new account it worked! But, don't really want to go through the whole thing of setting up a new Paypal account.

Just noticed (using Firefox) that there is a JavaScript error on the "Step 2 PAyment Information" page - the one where you enter the CC details.

Error:
"document.checkout_payment.paypaldp_cc_type has no properties
paypalwpp_cc_type_check()index.php (line 284)
[Break on this error] <option value="Visa">Visa</option>"

Does this help?

MerlinSquare:

But, don't really want to go through the whole thing of setting up a new Paypal account.
If there's a problem with your account, PayPal's help desk should be able to fix it.

MerlinSquare:

Just noticed (using Firefox) that there is a JavaScript error
That won't be related to the error coming back from PayPal