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CC payment info being declined...

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8 Jan 2010, 4:16 PM
#1
bige64 avatar

bige64

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CC payment info being declined...

I am a new site recently started. Just opened it up after testing Credit card transfers and they were all successful.

I now have had several customers try to order and their cards are coming back declined. I then tried it myself with my personal card and It also declined me.

Here is the error I get from the "Decline":
SGS-002000: ERR 26 - CALL SUPPORT
1262962966

My site is http://(remove)gunshowgoods.com/zencart

I am also getting confirmation emails from a successful transaction that is actually failing.

Any help or suggestions would be highly appreciated. I am very frustrated at this point and not sure what else I can do.

8 Jan 2010, 4:33 PM
#2
Kim avatar

Kim

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Re: CC payment info being declined...

What CC module are you using?

8 Jan 2010, 4:35 PM
#3
bige64 avatar

bige64

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Re: CC payment info being declined...

Kim:

What CC module are you using?

First Data linkpoint...

8 Jan 2010, 4:41 PM
#4
Kim avatar

Kim

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Re: CC payment info being declined...

Have you contacted them? Have you asked your host if they have made any changes? Have you added or changed anything on the site recently?

8 Jan 2010, 4:47 PM
#5
bige64 avatar

bige64

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Re: CC payment info being declined...

Kim:

What CC module are you using?

Kim:

Have you contacted them? Have you asked your host if they have made any changes? Have you added or changed anything on the site recently?

I have a ticket placed with first Data.

I am receiving a "Decline" error for every transaction placed on my site.

Here is the error I get from the "Decline":
SGS-002000: ERR 26 - CALL SUPPORT
1262962966
Any help would be appreciated.
Thanks,
No reply as of yet.

I haven't asked the hosting company if anything has changed because they are to notify me of any changes. What would I ask them if I were to place a ticket with them?

Only thing I changed in the site was to turn off the linkpoint payment module so people didnt use it.