Paypal orders over $1000 not coming through

19 Jan 2010, 9:15 PM

New Zenner

Join Date:: Jun 2008
Posts:: 19
Plugin Contributions:: 0

Paypal orders over $1000 not coming through

Hey there,

We are having a problem with Paypal. If a customer has an order total of over $1000 and pays from Paypal, we get their money but no order confirmation....and the products are removed from their cart. So we are left with the issue of hoping the customer remembers what they ordered.

I spoke to Paypal and they think it is a problem with Zen since we don't seem to have any restrictions on how much we accept from a Paypal payment.

Is there some funky setting in Zen that i have missed in my endless searching?

thanks for your help!!!

Lisa

19 Jan 2010, 9:24 PM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Paypal orders over $1000 not coming through

Assuming you're using v1.3.8a, with Express Checkout in USD, you should apply this fix:
http://www.zen-cart.com/forum/showthread.php?p=786569#post786569
And then enable debug-logging, and if the problem persists, post the log files for review:
http://www.zen-cart.com/forum/showthread.php?t=61199

If you're using another version or another module, please click "reply" and answer all the questions in the Posting Tips section of the next page.

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