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Blank pages with my product listing

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24 Jan 2010, 12:08 AM
#1
kcnolanjax avatar

kcnolanjax

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Blank pages with my product listing

I have been experiencing an issue with my product listing. When scrolling through my products, I seem to get a blank page. The blank page seems to only persist when attempting to view page 6 of the necklaces category. Page 1, 2, 3, 4, 5, and 7 display products normally. I assigned a unique sort value to each product, which changed the order the products are sorting, however I am still getting a blank page 5...

In attempts to resolve the PHP error, I have recently downloaded 'The Debug Error-Logging Utility'. The utility works fine, I am able to reproduce the error quickly, I delete the php script from the server, then download the 2 error logs from my cache folder.

I am having a difficult time interpreting these error logs. I found it easier to look at by placing the logs into html format...
First Log - http://gigiann.com/log1.html
Second Log - http://gigiann.com/log2.html

Would anyone mind taking a look or pointing me in the right direction to learn to read these files? Thank you very much.

-Kevin Nolan
Gigi Ann Resort Accessories

24 Jan 2010, 12:27 AM
#2
drbyte avatar

drbyte

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Re: Blank pages with my product listing

Those are not debug log files.
Those are SQL Cache files, and should NOT be posted publicly.

Debug log files would be named my-debug-xxxxxxxx.log

.
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24 Jan 2010, 12:31 AM
#3
kcnolanjax avatar

kcnolanjax

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Re: Blank pages with my product listing

DrByte:

Those are not debug log files.
Those are SQL Cache files, and should NOT be posted publicly.

Debug log files would be named my-debug-xxxxxxxx.log

--

Do you mean that the utility isn't working?

24 Jan 2010, 2:40 AM
#4
drbyte avatar

drbyte

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Re: Blank pages with my product listing

Well, if there are no such *.log files, then either you've installed the utility incorrectly (wrong folder?) or the /cache/ folder isn't writable (in which case the *.sql files wouldn't show there either), or ... there are no PHP-level errors that are being triggered.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

24 Jan 2010, 6:26 PM
#5
kcnolanjax avatar

kcnolanjax

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Re: Blank pages with my product listing

Thanks for your help Dr. Byte. The installation was indeed correct the whole time. I think you were right in that there are no PHP errors at all. For anyone who experiences a similar issue in the future here's how I was able to identify the exact problem and fix it:

  1. Go to page 6 in my admin and deactivate all 10 products.
  2. Activate all 1 at a time until I get the blank page.
  3. For me, I was able to activate 9/10 without getting a blank page. This told me it was a problem with one of my products.
  4. Image was way too large (1.5mb)! I re sized the image, deleted the original, and everything works fine.

All the best,
Kevin Nolan
Gigi Ann Resort Accessories