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ZenCart isnt creating orders

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26 Jan 2010, 8:28 AM
#1
redditor80 avatar

redditor80

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ZenCart isnt creating orders

Hi all,

Installed a new copy of it and i customized it with our custom design.

I've been testing it out and zencart isnt creating any orders?

I did a live transaction and it's again, not creating any orders at all. I'm completely puzzled?

This forum is awesome, it's helped out a lot already just reading previous users questions.

Thanks!

26 Jan 2010, 8:32 AM
#2
kobra avatar

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Re: ZenCart isnt creating orders

Where is this?

26 Jan 2010, 8:43 AM
#3
redditor80 avatar

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Re: ZenCart isnt creating orders

this cart

stick to the /CART/ directory only as there is another live cart into another directory on the site

26 Jan 2010, 8:45 AM
#4
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Re: ZenCart isnt creating orders

i should also mention we're using the alertpay module

26 Jan 2010, 8:55 AM
#5
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Re: ZenCart isnt creating orders

i should also mention we're using the alertpay module
Try enabling the money order module and see if you get an order generated
I am not familiar with alertpay

26 Jan 2010, 8:56 AM
#6
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Re: ZenCart isnt creating orders

Update- it does create order with the other payment methods such as cheque/money order. The alertpay module is stopping orders being generated.

26 Jan 2010, 9:06 AM
#7
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Re: ZenCart isnt creating orders

For other processors one must have an account setup with them and the ZenCart module is configured with an access key that is also entered at the processor account..etc

Are there configurable items in this module?

26 Jan 2010, 9:10 AM
#8
kobra avatar

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Re: ZenCart isnt creating orders

Might also be an issue that there is a SSL mis-match

SSL is for k2cafe while the actual site is k2incense

26 Jan 2010, 9:13 AM
#9
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Re: ZenCart isnt creating orders

You can figure it as follows (with my answers):

Do you want to accept alertpay payments?
TRUE

sort order of display
1

general product description
i put in the stores name

AlertPay Merchant Email
email for the merchant account - works fine as you run transactions in it

AlertPay Security Code
** i pasted the code in here from alertpay**

Payment Zone
NONE

Set Order Status
PENDING[1]

26 Jan 2010, 9:18 AM
#10
kobra avatar

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Re: ZenCart isnt creating orders

Most processors require communications be secure under SSL
Selecting login your install is not configured to switch to SSL or https