sometimes ie8 add to cart doesn't work on my site

Hi,

New to forum so hope someone can help...

I am running Zencart 1.3.8a using the classic template with a slight colour change, I have set up a site which I was under the impression was working fine..... then i found out that if a customer is using Internet explorer 8 then they can't add anything to a basket...

i tried using <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" /> in the html_header

however this doesn't always work... sometimes it will allow you to add one item... but nothing else and once you remove that item from the cart you can't ad anything extra....

does anyone have a full solution to this other than the <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" /> that you see on some forums?

Thanks for your help in advance!!

Most Zencart sites work fine with IE8, so it's something specific to your site, maybe your template. A link to your site will help us help you.

it is just using the standard template... i've removed the earlier mentioned html_header line while trying to get it to work...

Thanks

I have also noticed that this is a random error....

when the add to cart button doesn't work then there is no url displayed in the status bar at bottom of screen when mouse over

please please help... this is a show stopper for me if i can't solve this problem!!

Thanks

Max

Your source says you're using the 'darkness' template. Try switching back to 'classic' and see if the problem persists.

Yes sorry just been trying it to see if it solved the problem but it hasn't....

back to the standard classic now....

the only thing i have changed is the graphic that changes the colour of the sidebox headings

thanks

max

This may well be an IE8 problem rather than a Zen Cart problem. I upgraded to IE8 and then found that if I tried to open a fifth tab that no page would load in that tab. I downgraded back to IE7 and now every site I visit which uses SSL throws up a warning message about "Insecure Content". I am a fan of IE (unlike many) but even I have to admit that IE8 is busted, broke, and no damn good.

Vger

Vger:

This may well be an IE8 problem rather than a Zen Cart problem. I upgraded to IE8 and then found that if I tried to open a fifth tab that no page would load in that tab. I downgraded back to IE7 and now every site I visit which uses SSL throws up a warning message about "Insecure Content". I am a fan of IE (unlike many) but even I have to admit that IE8 is busted, broke, and no damn good.

Vger

Thanks for your comment.... I am having the issue when only using one tab... and it's so hit and miss... there is no real pattern to it.. which i know makes it hard for people to offer help but was hoping someone has had the same issue and found a solution.

I have done a fresh install and simply pointed to the original db. I have made a couple of changes to the style sheet with regards to text colours but other than that it is the standard classic template....

Problem still exists!!!!!!

has anyone else come across this??? is the only solution to use a different cart other than Zen??

..and if you use a Browser which isn't IE8, what happens?

One thing you can be certain of with IE is non-standards compliant handling of CSS, but apart from layout changes this isn't a major problem with versions of IE up to v 8.

Vger

it seems to be fine with all other browsers.... problem being a lot of people use ie8 and as a result there could be a lot of lost opportunity if people can't add things to cart..... and the weird thing is there is no pattern to it....

it all seems to work fine i.e. you have added an item to cart... you continue shopping and then it randomly won't let you add anything else.... but if you close the browser and then return to site your basket is still active.... obviously.... and you are able to add further items to the cart.....

all very strange!!!

I am having the same problem with IE8 and the 1.3.8 version of Zen Cart, except in my case it always occurs when I use the "add to cart" button in the product details page. Nothing happens when I click the button in Internet Explorer (Version 7 or 8 in my experience), but everything works without a hitch in Firefox.

Was any solution found for this issue? I did a quick test on Maxie's site and everything seemed to work fine. Was I just lucky or is there a fix floating around?

billynytro:

I am having the same problem with IE8 and the 1.3.8 version of Zen Cart, except in my case it always occurs when I use the "add to cart" button in the product details page. Nothing happens when I click the button in Internet Explorer (Version 7 or 8 in my experience), but everything works without a hitch in Firefox.

Was any solution found for this issue? I did a quick test on Maxie's site and everything seemed to work fine. Was I just lucky or is there a fix floating around?

Hi Billy,

Sorry to say I never found a solution to this problem.... I ended up having to move to a different cart solution which does work.... Which is a shame as the image handling isn't as good but hey ho you do what you do to keep customers happy.

Regards

Maxie1971

Hi Maxie,
I'm also facing this strange problem and a few other bugs which are causing me huge stress as the launch date is imminent, so just out of curiosity, could you please tell which other cart are you contemplating using?

Many Thanks

I have actually moved to 'osc max' they even have tools to convert your zen product catalogue into there format.... it's been working fine now for a good few weeks.....

i do use zen on some other sites fine.. not sure why this one had this problem...

I was afraid of that. But luckily I just started setting up my site so moving to a new cart won't be exceedingly difficult.
But you're right, IE is still the most common browser, and there's no way I'm going to risk losing customers just because I went with Zen Cart.

Thinking about this in more detail - and as a pure guess I'd say this problem is cookie based.

Each browser handles cookies differently, and it may well be that IE 8 doesn't like the way in which Zen Cart generates cookies. What I've read here does seem to point to that.

As telling customers not to use IE 8 is not an option this is something that will have to be raised with the Zen Cart Team to look at.

Vger

Has anyone tried to eliminate this problem by sending the ie7 compatibility mode header?

try adding:

<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7">

to your header, or:

Header set X-UA-Compatible IE=EmulateIE7

to your .htaccess file.

Curious if this solves the problem.

Been doing this for a while since I've had a lot of complaints about ZC and ie8, and this (so far) has fixed them.

There are 2 threads running on this issue and in one of them this fix has been tried, without success.

Vger