Stock not reducing when sale is made?

Hello
I noticed that when we are making a sale, the stock for the particular item is NOT reducing??? this is very frustrating. Can anyone help? I would appreciate it.

thanks
Jim

Hey
I checked in the admin and subtract stock under config/stock and it is set to true.. I do not understand this......

thanks
Jim

Are these Physical Products or Downloads?

Downloads do not reduce stock, at this time ...

they are physical.

thanks
Jim

What are all of your settings in the Configuration ... Stock ...

What happens if you switch to the Classic Template ... does it fix this?

NOTE: you are testing through a complete checkout, as Stock is not reduced until the checkout is completed ...

Hey
Well this might be worst than I thought. Melanie is checking this out and it appears there is 2 Stock and Product Attributes listed under Config. I checked and sure enough there is 2. I have been told if I can determine which module was installed than it should be easy to fix as there are 2 databases? I contacted the original installer and they said no extra module was installed just the default. Is there a way to determine what module was installed? I have no idea.....and I do not have the funds to pay someone :(...

Sometimes, if you browse the configuration table and the configuration_group table you can sort it by configuration_id and see what order things were installed and usually the things installed last are the ones causing the problem ...

WARNING: Always make backup before trying to do things like manually fix issues in the database tables ...

Hello
Ok can you explain how I do that? sorry newbie and cannot afford to pay someone.

Go into your Control Panel, such as cPanel, that came with your website and find phpMyAdmin so that you can see your database ...

Make sure the database that you are looking at matches the one listed in your files:
/includes/configure.php
/admin/includes/configure.php

then browse the configuration table ...

If you click on the field name, when browsing the table, configuration_id it will sort in order by how the configuration records were added ...

You might be able to see what rows you have that were "new" or part of an "add on" and not part of the original Zen Cart ...

You can also sort on the configuration_key and browse through the pages for duplicates ... where the "higher value" configuration_id is usually the last one added to the configuration table ...

Hey
Is it possible to just delete one or both? I do not mind re entering stock if I have too.