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Problems with emails "new order"

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9 Feb 2010, 11:11 AM
#1
akasashasha avatar

akasashasha

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Problems with emails "new order"

Hello,

the emails send in french and german to customers when they make a new order do not work properly, they receive a serie of code instead of the proper text .... below is an example of what they receive ... same in french...the ??? is just to hide the customer personnal address .:smile:
please help...

EMAIL_TEXT_HEADEREMAIL_TEXT_FROMZAM Webshop

Marina Riehl

EMAIL_THANKS_FOR_SHOPPING
EMAIL_DETAILS_FOLLOW
EMAIL_SEPARATOR
EMAIL_TEXT_ORDER_NUMBER 12419
EMAIL_TEXT_DATE_ORDERED Dienstag, 09. Februar 2010
EMAIL_TEXT_INVOICE_URL
https://www.zamstore.com/index.php?main_page=account_history_info&order_id=12419

EMAIL_TEXT_PRODUCTS
EMAIL_SEPARATOR
4 x Multifunktionaler digitaler Mala-Zähler (MAC006) = 60.00€
EMAIL_SEPARATOR
Zwischensumme: 60.00€
Versandkosten nach Zonen (Versand an DE (1 x 0.25kg)): 4.50€
VAT (19.6 %): 9.83€
Summe: 64.50€

EMAIL_TEXT_DELIVERY_ADDRESS
EMAIL_SEPARATOR
Marina Riehl
?????

EMAIL_TEXT_BILLING_ADDRESS
EMAIL_SEPARATOR
Marina Riehl
????

EMAIL_TEXT_PAYMENT_METHOD
EMAIL_SEPARATOR
Credit Card via WorldPay


Diese E-Mail Adresse wurde uns von Ihnen oder einem unserer Kunden
mitgeteilt.
Sollten Sie diese Nachricht versehentlich erhalten haben, wenden Sie sich
bitte an [email protected].


Copyright (c) 2010 Zen Cart. Powered by Zen Cart

9 Feb 2010, 2:41 PM
#2
drbyte avatar

drbyte

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Re: Problems with emails "new order"

Looks like you're missing the french and german language files.

11 Feb 2010, 11:11 AM
#3
akasashasha avatar

akasashasha

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Re: Problems with emails "new order"

Hello,

the files are there and I compared them with the english one that is working properly : everything is at the right place and not a single comma is missing...so the problem comes from somwhere else...

11 Feb 2010, 6:04 PM
#4
drbyte avatar

drbyte

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Re: Problems with emails "new order"

Do a lookup of "EMAIL_THANKS_FOR_SHOPPING" using the Developers Toolkit and choosing "All Catalog Language Files":
https://www.zen-cart.com/tutorials/index.php?article=38
https://www.zen-cart.com/tutorials/index.php?article=39

Then report back with ALL the results it gives you.

Also, when you click the "Reply" button below, there are many questions asked in the "Posting Tips" window. Please read and answer those questions this time.

12 Feb 2010, 2:02 PM
#5
akasashasha avatar

akasashasha

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Re: Problems with emails "new order"

Ok:
version 1.3.7.1
I've installed languages files add ons (italian, spanish, dutch, german, chinese, french)+a dropdown menu for categories+security patch
customisation is mainly about creating multiple languages for customer's email+changing the outlook of the website
this problem is here since we installed the languages add ons and we still did not found way to get rid of it...just as a reminder, it is not all languages emails that show this problem but only french german and spanish emails about new orders.

Below is what the Developers toolkit answered to my request...
good luck and thanks for your help !

Searching 2565 files ... for: EMAIL_THANKS_FOR_SHOPPING

/home/zamstore/store_live/includes/classes/order.php

Line #880 : EMAIL_THANKS_FOR_SHOPPING . "\n" . EMAIL_DETAILS_FOLLOW . "\n" .

Line #888 : $html_msg['EMAIL_THANKS_FOR_SHOPPING'] = EMAIL_THANKS_FOR_SHOPPING;

/home/zamstore/store_live/includes/classes/order_old.php

Line #828 : EMAIL_THANKS_FOR_SHOPPING . "\n" . EMAIL_DETAILS_FOLLOW . "\n" .

Line #836 : $html_msg['EMAIL_THANKS_FOR_SHOPPING'] = EMAIL_THANKS_FOR_SHOPPING;

/home/zamstore/store_live/includes/languages/classic/checkout_process.php

Line #25 : define('EMAIL_THANKS_FOR_SHOPPING','Thanks for shopping with us today!');

/home/zamstore/store_live/includes/languages/classic/french/wpcallback.php

Line #48 : define('EMAIL_THANKS_FOR_SHOPPING','Merci pour votre commande. Votre achat soutien directement le projet du "Treasury of Wisdom" de Rigpa, qui préserve et rend disponible les collections d''enseignements inestimables donnés par Sogyal Rinpoche et ses maitres.');

/home/zamstore/store_live/includes/languages/classic/german/wpcallback.php

Line #48 : define('EMAIL_THANKS_FOR_SHOPPING','<strong>Vielen Dank für Ihre Bestellung.</strong> Mit Ihrem Einkauf unterstützen Sie das Rigpa-Projekt Treasury of Wisdom, dessen Ziel es ist, die kostbaren Belehrungen von Sogyal Rinpoche und seinen Meistern zu bewahren und zur Verfügung zu stellen.');

/home/zamstore/store_live/includes/languages/dutch/checkout_process.php

Line #25 : define('EMAIL_THANKS_FOR_SHOPPING','Wij danken u hartelijk voor u bestelling!');

/home/zamstore/store_live/includes/languages/english/checkout_process.php

Line #25 : define('EMAIL_THANKS_FOR_SHOPPING','Thanks for shopping with us today!');

/home/zamstore/store_live/includes/languages/english/wpcallback.php

Line #48 : define('EMAIL_THANKS_FOR_SHOPPING','Thank you for your order. Your purchases directly support the Rigpa Treasury of Wisdom project, which preserves and makes available Rigpa's priceless collection of teachings of Sogyal Rinpoche and his masters.');

/home/zamstore/store_live/includes/languages/french/checkout_process.php

Line #25 : define('EMAIL_THANKS_FOR_SHOPPING','Nous vous remercions de votre confiance !');

/home/zamstore/store_live/includes/languages/french/classic/checkout_process.php

Line #25 : define('EMAIL_THANKS_FOR_SHOPPING','Nous vous remercions de votre confiance !');

/home/zamstore/store_live/includes/languages/german/checkout_process.php

Line #25 : define('EMAIL_THANKS_FOR_SHOPPING', 'Vielen Dank für Ihren Einkauf!');

/home/zamstore/store_live/includes/languages/italian/checkout_process.php

Line #25 : define('EMAIL_THANKS_FOR_SHOPPING','Grazie per aver scelto i nostri prodotti !');

/home/zamstore/store_live/includes/languages/schinese/checkout_process.php

Line #27 : define('EMAIL_THANKS_FOR_SHOPPING','谢谢您在我店è´##物!');

/home/zamstore/store_live/includes/languages/spanish/checkout_process.php

Line #25 : define('EMAIL_THANKS_FOR_SHOPPING','¡Muchas gracias por su confianza!');

/home/zamstore/store_live/includes/languages/zamstore/checkout_process.php

Line #25 : define('EMAIL_THANKS_FOR_SHOPPING','Thanks for shopping with us today!');

:frusty:

12 Feb 2010, 8:37 PM
#6
drbyte avatar

drbyte

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Re: Problems with emails "new order"

/home/zamstore/store_live/includes/languages/german/checkout_process.php
Do you also have another german checkout_process.php file specific to your customized template?
ie: /home/zamstore/store_live/includes/languages/german/NAME_OF_YOUR_TEMPLATE_HERE/checkout_process.php