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Contact Form

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11 Feb 2010, 1:28 AM

#1

New Zenner

Join Date:: May 2009
Posts:: 25
Plugin Contributions:: 0

Contact Form

Hello,

I am having an issue with my contact us form. It says that my messages are successfully sent, but I am not receiving them. The messages are going to an email account hosted by hostmonster. I have checked my junk mail and made sure nothing is being filtered. I am receiving messages sent from my own Mac Mail application on my computer and I am able to send messages out, but I'm just not getting them from my contact form.

Thanks in advance for any help!

-Jill

My info:

I am using version 1.3.8a
The most recent upgrade that I did was for the USPS shipping module.
No addons installed.
Just CSS and a few small template overrides.
No display problems.
My hosting company is hostmonster.
I have looked in the FAQ area for answers.
I have searched the forum for answers (very surprised that I couldn't find anything on issues with the contact form).

11 Feb 2010, 2:18 AM

#2

Black Belt

Join Date:: Aug 2005
Location:: Arizona
Posts:: 31,500
Plugin Contributions:: 4

Re: Contact Form

What method for sending do you have enaqbled?

admin > config > email options > transport methid

21 Feb 2010, 6:59 PM

#3

New Zenner

Join Date:: May 2009
Posts:: 25
Plugin Contributions:: 0

Re: Contact Form

it is set to smtp

21 Feb 2010, 7:20 PM

#4

Totally Zenned

Join Date:: Jun 2005
Location:: Cumbria, UK
Posts:: 10,327
Plugin Contributions:: 0

Re: Contact Form

What platform are you hosting on?

Windoze ?
Linux ?

21 Feb 2010, 8:03 PM

#5

New Zenner

Join Date:: May 2009
Posts:: 25
Plugin Contributions:: 0

Re: Contact Form

Host Monster uses Linux. I will try Qmail.

21 Feb 2010, 8:08 PM

#6

New Zenner

Join Date:: May 2009
Posts:: 25
Plugin Contributions:: 0

Re: Contact Form

Tried both sendmail and qmail. Still no go. :no:

21 Feb 2010, 10:42 PM

#7

Totally Zenned

Join Date:: Jun 2005
Location:: Cumbria, UK
Posts:: 10,327
Plugin Contributions:: 0

Re: Contact Form

Use php mail setting.

22 Feb 2010, 1:31 AM

#8

New Zenner

Join Date:: May 2009
Posts:: 25
Plugin Contributions:: 0

Re: Contact Form

I got it. It was smtp. The port number was wrong and the send emails was set to false. It works now, thanks for your help! :clap: