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refunds not showing change in actual order total

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16 Feb 2010, 6:55 PM
#1
new2u avatar

new2u

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refunds not showing change in actual order total

So when we issue a refund, it updates in paypal and in the bottom of the order you see the refund has been completed. However, it does not update in the main order info? Is there a way to get it to do this?

16 Feb 2010, 7:05 PM
#2
stevesh avatar

stevesh

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Re: refunds not showing change in actual order total

Far as I know, Zencart doesn't change order info when refunds are made.

16 Feb 2010, 8:03 PM
#3
drbyte avatar

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Re: refunds not showing change in actual order total

Correct. In Zen Cart v1.x, the final total will not be adjusted when issuing refunds. The comments section is used to show you what changes you have made to the order.

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16 Feb 2010, 9:29 PM
#4
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Re: refunds not showing change in actual order total

Can the customer see the refund?

18 Feb 2010, 8:05 AM
#5
drbyte avatar

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Re: refunds not showing change in actual order total

Yes, it's part of the order comment history, visible in their My Account area.

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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.