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Not recieving payment for Downloaded products

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19 Feb 2010, 6:06 AM
#1
chromationsystems avatar

chromationsystems

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Feb 2010
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Not recieving payment for Downloaded products

Wasn't sure where to ask this so I will put it here.

I am using the latest version of zen cart, paypal express checkout module. no other add ons other than analytics

I went through sandbox but did not notice this.

Next
I tested my shop with my personal paypal account.

Buying a actual item works fine. When a download product is purchase everything seems to work, and the product is available for download right away, as it should be, but the payment is not received in my business account and is never charged to my personal account. I receive the order notifications, but no money. And the product can be downloaded as if it was paid for.

I noticed in Orders that next to the download product purchase it has the red mark for "Billing and Shipping does not match " and it says "CC, free" and the actual items purchased that worked correctly have "paypalwpp, usps". Both were purchased the same way, with the same account.

Why do the download products use credit card and not paypal?

I purchased a download product and a real product and did not receive payment. in orders it says "cc, usps"

I currently have 2 downloadable products and they both act the same.

I looked and searched every where, I can not figure it out.

Any bit of information to help me fix this is much appreciated.
Thanks

Settings for download products

Virtual: No
Always free shipping: No

Here is payment module settings

Enable this Payment Module
True

Sort order of display.
0

Payment Zone
--none--

Set Order Status
Processing [2]

Set Unpaid Order Status
Pending [1]

Set Refund Order Status
Pending [1]

Express Checkout: Require Confirmed Address
No

Express Checkout: Select Cheapest Shipping Automatically
No

Express Checkout: Skip Payment Page
Yes

Express Checkout: Automatic Account Creation
No

Payment Action
Final Sale

Transaction Currency
Only USD

PayPal Page Style
Primary

API Signature -- Username


API Signature -- Password


API Signature -- Signature Code


PayPal Mode
PayPal

Live or Sandbox
live

Debug Mode
Off

19 Feb 2010, 8:42 PM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
176

Re: Not recieving payment for Downloaded products

ChromationSystems:

Why do the download products use credit card and not paypal?
... because you have the CC module installed but set to enabled=false, and there is a known glitch with having things configured that way.
If you're NOT using the CC module, click Remove to prevent it from being mis-used.

Further, the reason why the downloads happened "anyway" is because you also apparently have the CC module's order-status-setting set to Processing, which allows the download even though you've not verified/processed payment yet. Again, since you're not really using the module, click Remove.

20 Feb 2010, 5:31 PM
#3
c1lonewolf avatar

c1lonewolf

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Feb 2010
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Re: Not recieving payment for Downloaded products

There is an easier way if you know how to code it.
For all orders having purchasable downloads create a new table in your database called pick_ups. Use order number and list all downloads for that order. When you generate the sale add the order number to returnToSite upon completion feature.
When sale is final the visitor returns to a pickup window to download what was purchased. If they cancel send to an order delete page so the dowload list will be removed from the database.

If they go to another site and choose not to return to yours, you need the server to clean all unclaimed orders from the database within 24hr.

20 Feb 2010, 6:45 PM
#4
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
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1

Re: Not recieving payment for Downloaded products

NOTE: if you have both a Billing and Shipping address on a Download Only order ... then you do not have your downloads setup correctly as the checkout_shipping page is skipped when there are Downloads Only in the Order ...

On the Order you will see the Billing Address and Customer Address but not the Shipping Address ... that will be blank ...

23 Feb 2010, 12:55 AM
#5
chromationsystems avatar

chromationsystems

New Zenner

Join Date:
Feb 2010
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Re: Not recieving payment for Downloaded products

I wondered why a few had yellow dots next to their name, even though they were disabled. Since i am only using paypal express checkout I removed all the ones with yellow dots. And now everything works correctly.

Thanks a lot for the help.