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No Receipt or Cart Update after Payment Gateway process

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20 Feb 2010, 7:07 AM
#1
chris13 avatar

chris13

New Zenner

Join Date:
Jan 2010
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No Receipt or Cart Update after Payment Gateway process

Hi,

I am using CCAVENUE as payment gateway for my shopping cart as I have to sell stuff only in India. I understand the issue I am facing might not have anything to do only with the gateway I am using.

After the payment gateway collects the payment, it does not redirect the user back to the shopping cart, there is link that asks the user to go back if he/she wants to.

The issues is, after the user selects to go back,

  1. he finds that the number of items are still the same in his shopping cart and
  • also there is no email receipt sent to the customer or to the admin (the payment gateway sends the mail though).
  • Also, the admin home does not update with any purchase.

I reckon there are some setting that needs to be done in the credit card area in Configuration that I dont know about. Or is there something else. BTW, I am redirecting the user to the checkout page from the payment gateway. So I believe that the session should also update.

Please help,
Chris

P.S: The system work entirely if I try to take payment from DD or Cash or COD.

20 Feb 2010, 9:09 AM
#2
kobra avatar

kobra

Black Belt

Join Date:
Aug 2005
Location:
Arizona
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31,500
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Re: No Receipt or Cart Update after Payment Gateway process

Take it up with the 3rd party individual that ported this as a module