NMI payments: missing order comments

Hello everyone,

Can someone tell me why some orders have customer comments and others do not? See attached image, all 3 of these orders have the same order status, and the same type of comment usps tracking number.

Did these clients submit a comment if so where do you check it?

Can someone tell me why some orders have customer comments and others do not?
I would guess that not all costomers made comments...

IllusionGuy:

Hello everyone,
Can someone tell me why some orders have customer comments and others do not?

When a customer goes to Checkout (Step 1 of 3), they will see a section at the bottom of the page titled, "Special Instructions or Comments About Your Order." This section is where they can input a comment about the order. If they don't fill anything in, there won't be any comments to see in admin and no yellow box next to the order.

IllusionGuy:

Did these clients submit a comment if so where do you check it?

In your Admin, click on the customer order or click the edit button. At the bottom of the page you will see their comments (if they added any to the order during checkout).

Thanks for the replies guys, what am I missing??? If I click on Customers > Orders than a order lets say the one from Alison, you can see the order is flagged with the yellow box, but in the attached first screen you can see there are no comments and on the order details page there are no comments by the customer?

Update:
The attached images where to small to tell what was going on:
http://test.c-s-wilson.com/images/screen-1.jpg
http://test.c-s-wilson.com/images/screen-2.jpg

I have a client that states they are not getting the "Special Instructions or Order Comments" showing up on their order confirmations/ print out of orders. I see in this thread how you hide this feature, however is there a global way to confirm that this shows up on all orders.

very new to zen...any help would be appreciated

looks like i am running version: zen-cart-v1.3.7.1
thanks

thanks for the reply carney, I'm almost thinking this is a bug, I was not able to find where the info is displayed if a client submits information in their order, I can see where it normally would be but it does not show up for us ether. :mellow:

IllusionGuy, the ONLY time you'll see that yellow "comments" icon is when the customer enters a comment during checkout.
That comment will appear in the FIRST order-status-history line with the green-checkmark. All other comments will NOT trigger the yellow icon.

carney's issue sounds like it's something else altogether, and would be suitable for discussion in a separate thread.

IllusionGuy:

Thanks for the replies guys, what am I missing??? If I click on Customers > Orders than a order lets say the one from Alison, you can see the order is flagged with the yellow box, but in the attached first screen you can see there are no comments and on the order details page there are no comments by the customer?

Update:
The attached images where to small to tell what was going on:
http://test.c-s-wilson.com/images/screen-1.jpg
http://test.c-s-wilson.com/images/screen-2.jpg

I too am having this issue.

See IllusionGuy's first screen shot: and my attached screen shot.

You will see that there is a yellow dot/ball indicating a comment has been left. However, the "Comment" is not being displayed in the right column's "preview" box.

How would one go about fixing this? (around admin/orders.php line number 928?)

I have the some question, have your ever resolved this?

Thanks

Jorge

JorgeR:

I have the some question, have your ever resolved this?

Thanks

Jorge

Nope. Figured it would be in next major overhaul of the store.

Is the comment just a blank line? If so, then that would explain why you see nothing other than blank space.

The Order display listing only shows the Yellow icon and, if the order is clicked on, you will see the word: Comment ... the actual comments themselves do not display on the right panel ...

Do you see the Comments when you edit the Order? :unsure:

on 1.50 i am getting the same thing (i think) customer places an order, places 'comments' in the comment box ie: "i would like my free one to be..." in 1.39h it's 'customer comments' came in the order confirmation to "admin@MY_SITE.COM" and the colored icon would be on the order line that the customer indicated a comment. my first 6 orders using 1.50 did no such action, and my customers (4 out of 6 of them) made comments on the order.

site is http://510ego.com zen-cart v1.50 using abbington-mega template.

please just indicate the file to modify, fix(manually debug) or find the on/off switch line.

thanks in advance

MY_ADMIN/includes/languages/english/orders.php

Line #19 : define('TABLE_HEADING_COMMENTS', 'Comments');

Line #59 : define('ENTRY_NOTIFY_COMMENTS', 'Append Comments:');

Line #79 : define('EMAIL_TEXT_COMMENTS_UPDATE', '<em>The comments for your order are: </em>');

Line #117 : define('TABLE_HEADING_CUSTOMER_COMMENTS', 'Customer<br />Comments');

Line #118 : define('TEXT_COMMENTS_YES', 'Customer Comments - YES');

Line #119 : define('TEXT_COMMENTS_NO', 'Customer Comments - NO');

i believe that line 117 should read:
Line #117 : define('TABLE_HEADING_CUSTOMER_COMMENTS', 'Customer Comments');

could someone check this please?

Customer<br />Comments displays as

Customer
Comments

Instead of

Customer Comments

you have helped me greatly in the past. customers comments are not getting into the order confirmation sent to "admin@MY_SITE.com" nor are they saved where i can see them. where can i edit the code to get the customer comment on the order checkout? should i check the coding on the payment module? thanks v1.50 abbington_mega nmi payment module (from nmi website).

could be here? MY_ADMIN/orders.php

Line #890 : ```php

Line #962 : // indicate if comments exist

Line #963 : ```php
$orders_history_query = $db->Execute("select orders_status_id, date_added, customer_notified, comments from " . TABLE_ORDERS_STATUS_HISTORY . " where orders_id = '" . $oInfo->orders_id . "' and comments !='" . "'" );

Line #965 : ```php
$contents[] = array('align' => 'left', 'text' => '<br />' . TABLE_HEADING_COMMENTS); 

line 962 is // in the start of the line, does that not mean "ignore" or is there some bug in these lines?

or line 963 (removed last ")

Line #963 : ```php
$orders_history_query = $db->Execute("select orders_status_id, date_added, customer_notified, comments from " . TABLE_ORDERS_STATUS_HISTORY . " where orders_id = '" . $oInfo->orders_id . "' and comments !='" . "' );

Where ' or " may be misplaced.??

found out it has to be a line missing from the processing gateway module. tested "money order" module and it worked perfectly...so if anyone else runs into the same issue. test in "money order" mode.

has nothing to do with zen-cart or template!!

found out it has to be a line missing from the processing gateway module. tested "money order" module and it worked
Glad you have located the culprit

prosessor nmi does not support comments in zen-cart. is there any way to add a line in their code to get the comments? ideas? (i added a line to customers using credit/debit cards to e-mail comment to me)