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confirmation e-mail not being received by clients

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27 Feb 2010, 12:50 AM
#1
alxxk avatar

alxxk

New Zenner

Join Date:
Feb 2010
Posts:
17
Plugin Contributions:
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confirmation e-mail not being received by clients

I am having a problem with getting the order confirmation e-mail to the client.

I do receive the copy of the e-mail that should have been sent to customer but it turns up in my e-mail box with these following error message. I have tried php and smtp. maybe I am doing something wrong? IF there is a step by step set up that a newbie can follow please let me know.

ction: failed
Status: 5.1.3
Diagnostic-Code: SMTP; 553 sorry, your mail was administratively denied. (#5.7.1)
Last-Attempt-Date: Fri, 26 Feb 2010 17:34:49 -0700

Any help would be appreciated.

27 Feb 2010, 11:20 PM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
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176

Re: confirmation e-mail not being received by clients

alxxk:

ction: failed
Status: 5.1.3
Diagnostic-Code: SMTP; 553 sorry, your mail was administratively denied. (#5.7.1)
You should contact your hosting company for specific assistance to determine what "administrative" rule is causing the denial.

http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

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