Credit Card - missing digits not sent

Today an order arrived for a customer along with the second email for missing digits.

Instead of the missing digits, this was the message?

MODULE_PAYMENT_CC_TEXT_MIDDLE_DIGITS_MESSAGE

Any ideas what's wrong?

Thanks.:shocking:

http://www.zen-cart.com/forum/showthread.php?t=50217

bonnit:

http://www.zen-cart.com/forum/showthread.php?t=50217

Wonder why that did not show up in my search?

What would have happened to the existing language file? Would it just stop working without notice?

Also according to the site admin my site is current? If there was a new language file why would that make the old language file stop working?

That thread is older than the version I am using so perhaps this needs a fresh revisit.

I am using Zen Cart 1.3.8 which is reporting itself as current. There have been no changes or mods made in a number of months. This is the first time the message was missing credit card information.

I don't think that referenced thread applies in this case as the files are current including the language file cc.php with the defines for that email field.

Any other ideas as to a possible cause for this? :unsure:

Have you looked at includes/languages/english/modules/payment/cc.php to see if it exists and if the define is there on line 23 ?

Files can be corrupted. I suppose it's also possible your site has been hacked. Checking that file would be the best first step.

The display in admin that your site is current only refers to patches you've installed. Zencart doesn't upload anything automatically.

stevesh:

Have you looked at includes/languages/english/modules/payment/cc.php to see if it exists and if the define is there on line 23 ?

Files can be corrupted. I suppose it's also possible your site has been hacked. Checking that file would be the best first step.

The display in admin that your site is current only refers to patches you've installed. Zencart doesn't upload anything automatically.

Yes...it does exist and the line is present. However if there was a hack I'm not sure because I checked the off line copy which appeared ok then uploaded it so if there was a hack on that file I probably over-wrote it. :blush:

Have you tested to see if it does this all the time?

stevesh:

Have you tested to see if it does this all the time?

A test will not say what it does "all the time" because it is a customer's cart and I normally don't know what happens on a daily basis unless they send me an error.

I will try another test shortly to see if it does it again.

Paul

the fact that a language constant is displaying instead of the language definition within your file (cc.php) implies that either there is an issue calling the file, either it has been moved or you have an overide in a template folder (if you are using template_default) or you do/did not have that definition present in the language file. is it working now that you have updated it?

Yes the test order processed properly and sent the missing digits.

I guess I will have to look for some tracks to see if the logs show any unusual access to the server.

Thanks.:cool:

Hi everyone,

I have the same problem with you guys.

I use Zencart v1.3.8 and the middle digits of the credit cards do not get sent to our email once in a while. (maybe 2 or 3 orders out of 40 orders per day)

I looked in to line 23 of the cc.php, and it's not corrupted.

We thought it was the email service so we changed our service and it is still giving the same problem. However, we found out that the middle digit email is not getting sent at all from the SMTP log.

Do you guys have any idea why this problem occurs?:yuck:
Thank you in advance:smile:

Zen Cart does send the email. If it was encountering an error, it would give you a blank white screen instead of completing the order process.
Or, if you've got an invalid email address specified in the module's settings, then of course it can't send the email. If someone else's email address is in there, then of course you won't get the email.

So ... Zen Cart is sending the email. But the mailserver operated by your hosting company is apparently rejecting the message. Best to contact them for assistance in troubleshooting.
Better yet, use a live gateway service, since with email NOT being a secure communications vehicle, sending cc digits over email is NOT a PCI compliant activity, and your cc company may not be very happy with you using that method.

Dr. Byte,

Thank you very much for your reply.

I guess I will have to contact the email service provider.
I will look in to the Payment Gateway. It's definitely the way to go.:D