Help!! Customer Password Reset Problems

Version 1.3.8a
We are having a problem when customers reset their passwords. When and customer needs to reset his/her password they click the reset password button, and it gets sent to their email address. Well I have been getting a few emails saying that the password that was sent didn't work, and I just thought it was the customer not being very smart.... but as more and more kept coming in I tested it and they are right!! I have tried multiple accounts, multiple browsers, and of course deleting the cookies, etc.

Does ANYONE have any ideas why this would be happening??

Thanks!!!

Any chance you've changed templates lately?

http://www.zen-cart.com/forum/showthread.php?t=116490

Try switching to the Classic template and testing again.

I would rather not have to switch the templates, as I don't want to screw anything up or lose and customizations I have. Would that have to be a permanent thing? If I switch it to test will I lose everything?

No. Just change to the Classic template in Admin - Tools - Template Selection and see if the problem persists, then switch back. The only thing you may have to redo is the sidebox settings.