PayPal not returning order info!!

Good evening all, as you can see I am a newbie. I would be eternally greatful for any help.

I have loaded PayPal express on my site and did a test transaction. the problem is that when i get the payment notification, the admin side of my site doesn't show that there is an order. :frusty: does anyone have any ideas? My site is http://www.fragrantgifts.com

Enable logging in the module setup
Run a couple of test transactions
View the transaction logs
Post them if results are not clear to you

Here are the setup instructions for Express Checkout: http://www.zen-cart.com/getpaypal

I think it's something with PayPal. Same thing is happening with us. Out of the blue, trying to view any order paid with a paypal account is taking over a minute to display.

Even when you go through our checkout and select the PayPal express option, it's taking just as long to be taken to the PayPal site. However, if you just go to PayPal.com, that aspect is fast.

Not too sure what is going on at this point.

Dr Byte - Here are the log details that we are suddenly getting. Nothing was changed on our end between today and yesterday when this was working. Could it just be a PayPal API thing that will have to fix itself?

Value List:
Array
(
[TRANSACTIONID] => 6MS73623LW465351S
[METHOD] => GetTransactionDetails
[USER] => customXXXce_api1.mjXXXgic.com
[PWD] => ****************
[VERSION] => 3.2
[SIGNATURE] => ****************************************************vHb3
)

Response:
Array
(
[] =>
[CURL_ERRORS] => (28) Operation timed out after 60000 milliseconds with
0 bytes received
)

Session data: Array
(
[securityToken] => ba52ea05f4f420de0b9361aa1630b9c3
[language] => english
[languages_id] => 1
[languages_code] => en
[selected_box] => customers
[html_editor_preference_status] => HTMLAREA
[admin_id] => 1
[messageToStack] =>
)

Same problem with us! Glad to hear it's not just me... we can't edit any orders where the payment method is paypal. I did a test order on our site and checkout_success.php returns a blank page!

Wonder what's going on... ack!

I also did the Zencart CURL test (curltest.php) and everything is working fine.....so that proves to me that it must be something on PayPal's side. If Dr Byte has anything to add, I'm sure he will jump in here.

I think everything is working fine now for us... looks like it was just a temporary glitch from Paypal's end.

Soooo glad it's resolved!!!

In the future, when problems suddenly crop up like this, it's almost always something about the destination provider, in this case PayPal.
If it were affecting only one person, then it may be something wrong on their own server and they should contact their host.
But esp when it affects multiple people, contact the vendor directly. In PayPal's case, use: https://www.paypal.com/mts

Yep - As I suspected, it had something to do with PayPal and now all is mysteriously resolved!

well now i am trying to test the payment module in sandbox mode and get this message We are sorry for the inconvenience. The PayPal account authentication settings are not yet set up, or the API security information is incorrect. We are unable to complete your transaction. Please notify the store owner so they can correct this problem. (10002) 10002 Security error - Security header is not valid and this one in my email ALERT: PayPal Express Checkout Error (10002)
10002 Security error - Security header is not valid :censored:

If you're going to use the Sandbox, you need to ALSO get a completely different set of API Signature credentials from your account on the PayPal sandbox server.
The credentials from your "live" account will NOT work on the sandbox, and will thus trigger the 10002 error messages.

It's much simpler to just test using it in Live mode, and simply refund any transactions so nobody's out any money.

thanks doc, i try it right now.

doc, i'm not sure why or how, but holy:censored:, it's working properly. thank you everyone for your input. please check out my site at http://www.fragrantgifts.com