Unsubscribe newsletter not working

I am running Zen v1.3.8 and have the Newsletter Unsubscribe feature turned to "true". When I try to unsubscribe it takes me to the "We're sorry....." I then click the unsubscribe button at the lower right and it takes me to the screen with the checkbox. This box is unchecked (even though the account is subscribe). I click the box to add the checkmark, click update, but it does not unsubscribe the account.

Could someone please shed some light on this, and what I can do to fix this?

Thanks in advance for your help!

Jeff

Are you using any SEO mods? Check the email in the URL isn't the same email you want to unsubscribe?

Hi,

Thanks for your reply! No, I have no SEO mods installed.

The URL when I click the Unsubscribe link takes me to the correct URL, and when I click the link from the "We're sorry....."page the URL is** index.php?main_page=account_newsletters**
Is this correct?

Jeff

I see also that the text on the "checkbox" screen is :MY_NEWSLETTERS_GENERAL_NEWSLETTER_DESCRIPTION

When I click the box to unsubscribe and click update, it does not take me back to the "My Account" page and show that it has been updated. Have I missed a setup of this feature somewhere?

Jeff

I thought the link should have unsubscribe in it along with the actual email.

I don't believe so, as I have checked another shop that has a ZenCart and the URL's seem the same. Any other ideas?

Thanks,

Jeff

Thanks Cool Parts, for your help.

I have solved the problem, where in the Account_Newsletters folder the header and Jscript folders were somehow not working correctly. I re-installed these 2 files and it now displays and works correctly.

Thanks again,

Jeff

You're welcome.