23 Mar 2010, 7:23 PM
Zen Follower
- Join Date:
- Dec 2008
- Location:
- Pittsburgh, PA
- Posts:
- 241
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- 0
HOW TO Restock/Refund/Cancel an order without deleting it
I figured I'd try to put down what I've accumulated in other posts on zen-cart on this subject, perhaps we can throw something like this in the wiki.
HOW TO mark an order as "cancelled" without deleting it:
Admin > Localization > Order Status
Click Insert
Type in "Canceled" and click insert again
(note: for me this was the 5th order status, you can also edit "Delivered" to "Shipped" here)
HOW TO Restock:
Just manually edit the stock quantity under the admin > categories/products product page, there's not automated way to do this yet.
HOW TO Refund:
Refund through whatever means the customer paid with. (ie: issue refund through paypal)
Problems with this:
Problems with Order Status "Cancelled":
1) Need to manually restock and refund funds if collected
2) Products Purchased report under Admin > Reports > Products Purchased is going to be incorrect
3) Sales Report (from add-on) Admin > Reports > Sales Report is going to be incorrect. Figures from "sales" with order status canceled are still going to appear in sales report.
For a hack on how to fix that click here.
4) Other reports (that I don't use) are going to be off: Products Profit, Customers Orders-Total
