Zen Cart Logo
Forums / Managing Customers and Orders / Wrong order status!

Wrong order status!

Locked

Views: 858

Results 1 to 4 of 4
This thread is locked. New replies are disabled.
30 Mar 2010, 9:39 PM
#1
djtechstore avatar

djtechstore

New Zenner

Join Date:
Mar 2010
Posts:
7
Plugin Contributions:
0

Wrong order status!

Hi all,

I'm getting a wierd error when customers buy from my site. I have added a few new order status via the localization menu, and now, despite having 'processing' marked as the default order status, whenever a customer now buys something, its marking it with another order status (in this case shipped).

Any ideas ?

30 Mar 2010, 9:47 PM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
176

Re: Wrong order status!

The order's status is set to whatever order-status setting is set on the payment module used to pay for the order.

So, go to Admin->Modules->Payment, and make sure the status on each active module is set to an appropriate setting.

31 Mar 2010, 2:26 PM
#3
djtechstore avatar

djtechstore

New Zenner

Join Date:
Mar 2010
Posts:
7
Plugin Contributions:
0

Re: Wrong order status!

Its very misleading to have a default order status under the localization menu, when its infact set as part of the payment system, but thanks for the heads up. got it working now.

31 Mar 2010, 2:30 PM
#4
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
176

Re: Wrong order status!

The "default" order status is one of the options which you can set individual payment modules to use. But each module can be set to override that for the unique needs of each one. A default is what's used if no other overriding preference is selected. Hence the ability to change each module individually.