Orders not going to processed

14 Apr 2010, 8:21 PM

#1

New Zenner

Join Date:: Apr 2010
Posts:: 11
Plugin Contributions:: 0

Orders not going to processed

I'm using Zen 1.3 and I've got download products only. My orders aren't going to processed on free items after they've gone through the check out with the Zen card. What am I missing?

Thanks :)

14 Apr 2010, 8:23 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Orders not going to processed

Go to Admin->Customers->Orders

Column 1 is the order number
Column 2 is the payment / shipping modules used on that order. What is that showing?
A few columns over is the order Status. What's listed there?

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

14 Apr 2010, 10:12 PM

#3

crzy4prple

New Zenner

Join Date:: Apr 2010
Posts:: 11
Plugin Contributions:: 0

Re: Orders not going to processed

It is showing freecharger free. It also shows free shipping.

14 Apr 2010, 10:17 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Orders not going to processed

And what's showing in the order status column a couple columns to the right beside the customer name?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

14 Apr 2010, 10:39 PM

#5

crzy4prple

New Zenner

Join Date:: Apr 2010
Posts:: 11
Plugin Contributions:: 0

Re: Orders not going to processed

Pending.

15 Apr 2010, 1:03 AM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Orders not going to processed

Now if you go to Admin->Modules->Payment, and click on FreeCharger, what's the status that module is programmed to use for new orders placed when using it?
If it's not set to Processing, then that's why your orders are not being set to Processing.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

15 Apr 2010, 2:41 AM

#7

crzy4prple

New Zenner

Join Date:: Apr 2010
Posts:: 11
Plugin Contributions:: 0

Re: Orders not going to processed

Thanks I switched it to delivered and it worked like a charm