New Zenner
- Join Date:
- Apr 2010
- Posts:
- 3
- Plugin Contributions:
- 0
Communications Error - Please notify webmaster.
When we are trying to run a sale in production mode, we are getting the following error.
Communications Error - Please notify webmaster. - Your credit card could not be authorized for this reason. Please correct the information and try again or contact us for further assistance.
We are using the Merchant E-Solutions Payment Module which can be downloaded from here.
resources.merchante-solutions.com/pages/viewpage.action?pageId=526032
If we put it in test mode, we see all the test trans coming through, and working fine. This only happens when we switch it to Production mode. The customers website is being hosted through the following.
websitesource.com
We turned on the debug, and this is the response we were getting, and could not see anything wrong.
Comm results: 7 couldn't connect to host
Response Code: .
Response Text:
Sending to MeS: Array
(
[profile_id] => *******
[profile_key] => *******
[transaction_type] => D
[transaction_amount] => 1.00
[card_number] => XXXXXXXXXXXXXXXXXXX4320
[card_exp_date] => 1011
[cvv2] =>
[invoice_number] => 4-AUM5mW
[cardholder_street_address] => P.O. Box 22573
[cardholder_zip] => 37422
[ship_to_zip] =>
[tax_amount] => 0.00
[echo_Date] => April 19, 2010, 10:49 pm
[echo_Session] => n7813o8vna7arn4qppfat13nv1
[url] =>https://api.merchante-solutions.com/mes-api/tridentApi
)
Results Received back from MeS: Array
(
[0] => Response from gateway
[] =>
[HashMatchStatus] => PASS
)
CURL communication info: Array
(
[url] => https://api.merchante-solutions.com/mes-api/tridentApi
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 0.366327
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => 0
[upload_content_length] => 0
[starttransfer_time] => 0
[redirect_time] => 0
)
RAW data received:
Any help on why we cant get this to connect to the production server would be helpful.
