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An error occurred when we tried to contact the payment processor. 10401

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28 Apr 2010, 12:23 PM
#1
djenojado avatar

djenojado

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An error occurred when we tried to contact the payment processor. 10401

Hi!

Zen-Cart 1.3.8
I installed paypal express and got this error -->

An error occurred when we tried to 
contact the payment processor. Please try again, 
select an alternate payment method, or contact 
the store owner for assistance. (10401) 10401 
Transaction refused because of an invalid argument. 
See additional error messages for details. 
- Order total is invalid.

I installed paypal ipn. Now, my store redirectet to paypal, but I can see the total price is 0.

I think I got the paypal express error because the price is 0. I don't know.

I hope someone have some tip for me! :)

Thanks

Br,
Eno

28 Apr 2010, 5:20 PM
#2
drbyte avatar

drbyte

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Re: An error occurred when we tried to contact the payment processor. 10401

Upgrading to v1.3.9 should resolve your order-total problems.

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

29 Apr 2010, 6:40 AM
#3
djenojado avatar

djenojado

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Re: An error occurred when we tried to contact the payment processor. 10401

Thanks for you tip!
I will upgrade later on my test machine.

I find my problem. the problem was a key sensitive crash between a valuta and zone -value.

Br,
Eno

26 May 2010, 9:36 PM
#4
phil020782 avatar

phil020782

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Re: An error occurred when we tried to contact the payment processor. 10401

DrByte:

Upgrading to v1.3.9 should resolve your order-total problems.

Is there any quick way to solve this problem without upgrading, I'm still comparing all files in winmerge before doing an update but I'd like to solve the problem as soon as possible.

6 Aug 2011, 11:38 AM
#5
mischiefdesignz avatar

mischiefdesignz

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Re: An error occurred when we tried to contact the payment processor. 10401

I am having this same problem .... any one figure it out?

An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (10401) 10401 Transaction refused because of an invalid argument. See additional error messages for details. - Order total is invalid.

upgraded to 1.3.9h
problem was not fixed... :(

6 Aug 2011, 7:47 PM
#6
drbyte avatar

drbyte

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Re: An error occurred when we tried to contact the payment processor. 10401

The original post that started this discussion was talking about "the total price is 0". That's what was fixed in 1.3.9.

Your problem, while showing a similar error message, is most likely not from the same root cause. Yours is likely a rounding issue caused by percentage discounts on sales or percentage increases from taxes, etc. Numerous fixes for those kinds of things are included in the v1.5.0beta currently in public review.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

7 Aug 2011, 2:15 AM
#7
mischiefdesignz avatar

mischiefdesignz

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Re: An error occurred when we tried to contact the payment processor. 10401

I have it fixed ...... all I did was update the paypal and checkout files.
ty though!

7 Aug 2011, 4:27 AM
#8
drbyte avatar

drbyte

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Re: An error occurred when we tried to contact the payment processor. 10401

Thanks for confirming that you didn't completely upgrade all the files when you did your upgrade.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.