Send Email & Newsletter problem

1 May 2010, 10:57 AM

#1

Zen Follower

Join Date:: Aug 2004
Posts:: 96
Plugin Contributions:: 0

Send Email & Newsletter problem

When I click on send in the newsletter section or "tools" > "send email" the page just continuosly says "loading..." and my site freezes up, it seems that the database or something gets overloaded, after a few minutes I get a message "CGI Timeout! The specified CGI application exceeded the allowed time for processing. The server has deleted the process.", is there a way to resolve or workaround this issue? I have around 2650 newsletter subscribers and 6350 customers and am unable to send out any email/newsletter at this point.

Thanks.

1 May 2010, 12:27 PM

#2

mprough

Totally Zenned

Join Date:: Nov 2007
Location:: Woodbine, Georgia, United States
Posts:: 4,318
Plugin Contributions:: 40

Re: Send Email & Newsletter problem

Try turning off the audience in Configuration >> E-Mail Options >> Audience-Select Count Display

~Melanie

PRO-Webs, Inc. since 2003

1 May 2010, 3:41 PM

#3

softcorpse

Zen Follower

Join Date:: Aug 2004
Posts:: 96
Plugin Contributions:: 0

Re: Send Email & Newsletter problem

Thanks for the reply, however unfortunately it still does the same thing after disabling "Audience-Select Count Display".

2 May 2010, 5:57 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Send Email & Newsletter problem

I recommend you upgrade to v1.3.9
ref: http://www.zen-cart.com/forum/showpost.php?p=864667&postcount=12

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

3 May 2010, 2:38 AM

#5

softcorpse

Zen Follower

Join Date:: Aug 2004
Posts:: 96
Plugin Contributions:: 0

Re: Send Email & Newsletter problem

Thanks a bunch DrByte, that code worked ;)