Suddenly Can't see Rich-Text Edit

I have a client who has Zen Cart site designed by someone else. She wants me to now handle the site for her. I have set up ASPDotNet Storefront Carts before, but this is my first time with Zen Cart. Her version is:

Zen Cart 1.3.8a
Patch: 1::
Database Patch Level: 1.3.8
PHP Version 5.2.11

Her other designer did something to the Zen Cart yesterday that has made it so we can not see Rich-Text Edit. I can no longer toggle the HTML editor's "source" option to go back and forth between HTML and the Rich Text Editor, it only shows HTML.

I searched the Zen Cart Support Site and Faq area, and found where to change this back. I went into Configuration|My Store|HTML Editor and it was set on Plain Text, so I switched it to HTML Area, but I'm still not seeing the rich text Editors : ( Not sure what changed as it wasn't this way yesterday.

My client uses the Rich Text Editor to do her own updates, and I'm pretty sure that she's not going to be too happy with this change that I did not do. Can someone please help me get the Rich Text Editor function turned back on? I'm hoping this is something simple, and that I'm just not familiar enough with the software to figure it out.

Thanks for any information you may have.

Tracey

TraceyS:

I have a client who has Zen Cart site designed by someone else. She wants me to now handle the site for her. I have set up ASPDotNet Storefront Carts before, but this is my first time with Zen Cart. Her version is:

Zen Cart 1.3.8a
Patch: 1::
Database Patch Level: 1.3.8
PHP Version 5.2.11

I can no longer toggle the HTML editor's "source" option to go back and forth between HTML and the Rich Text Editor, it only shows HTML.

The source toggle seems to switch between plain text and WYSIWYG, not HTML and Rich Text.

Which entry areas are you looking at - Catalog (Categories and Product entry) or Newsletter Manager?

Are you using the built-in HTMLArea or a add-on editor?

Thanks for the quick reply, stevesh.

When I was looking at my client's Zen Cart yesterday, I was in the Catalog and also the EZ Pages editor. Because I didn't set up this site originally, and know very little about Zen Cart, I'm not sure if it uses a built-in HTML Area or an Add-on editor.

Out of desperation, I wrote to my client's last webmaster, and asked him if he could change her Zen Cart to where I could again see the Rich Text Editor. He did not respond to my email, but when I logged in to my client's site today, I am now able to see the Rich Text editor again. The only problem is, is that I have no idea what to do if this mysteriously happens again...

Any ideas on why this would happen and how to fix he problem if it does again would be greatly appreciated.

Tracey

The source toggle seems to switch between plain text and WYSIWYG, not HTML and Rich Text.

Which entry areas are you looking at - Catalog (Categories and Product entry) or Newsletter Manager?

Are you using the built-in HTMLArea or a add-on editor?

TraceyS:

Any ideas on why this would happen and how to fix he problem if it does again would be greatly appreciated.

No idea, but I suspect it was some change or error he made, then fixed. I doubt if it happened spontaneously.

If I were you, I would just install this: http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=1626, which is better and more stable than HTMLArea, anyway.