Blank Page After create account submit

10 May 2010, 2:39 PM

#1

New Zenner

Join Date:: May 2010
Location:: Nebraska
Posts:: 5
Plugin Contributions:: 0

Blank Page After create account submit

Just to be clear, this is a blank page after hitting the submit button to create an account. It started happening after the site owner tried installing the add on http://www.zen-cart.com/index.php?ma...roducts_id=186 (How were you referred to us?).

First I went through and checked all the files that would have been affected to be sure there weren't any spaces at the end. I could have missed something though.

Then I installed the debug tool and this is what I got:

[09-May-2010 21:39:04] PHP Fatal error: Maximum execution time of 30 seconds exceeded in .../phonesforloan.com/includes/classes/db/mysql/query_factory.php on line 168

I looked at this file and I'm by no means a db kind of guy so I'm not sure what it means. Can anybody point me in the right direction here?

I'm on 1.3.8a. Thanks for any help.

11 May 2010, 6:42 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Blank Page After create account submit

tunerfixx:

PHP Fatal error: Maximum execution time of 30 seconds exceeded
Something you've got your site doing during the create-account process is taking too long to complete, which is thus causing the "Maximum execution time" error message.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

11 May 2010, 12:01 PM

#3

tunerfixx

New Zenner

Join Date:: May 2010
Location:: Nebraska
Posts:: 5
Plugin Contributions:: 0

Re: Blank Page After create account submit

Is there any way to track down what's causing this? The only update was the "how were you referred" add on.

Thanks a lot for any help you can provide.

11 May 2010, 2:57 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Blank Page After create account submit

First and fastest would be to undo whatever you did just before the problem started.

Then install it on a test copy of your site and get it working the way you need it before putting it on your live website.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

12 May 2010, 4:52 PM

#5

tunerfixx

New Zenner

Join Date:: May 2010
Location:: Nebraska
Posts:: 5
Plugin Contributions:: 0

Re: Blank Page After create account submit

Thanks DrByte. For SQL installs, if the developer doesn't have an uninstall file, what is the best way to go about that?

Thanks for all your help!
Cory

12 May 2010, 7:37 PM

#6

tunerfixx

New Zenner

Join Date:: May 2010
Location:: Nebraska
Posts:: 5
Plugin Contributions:: 0

Re: Blank Page After create account submit

Well, it's fixed now. I downloaded all the updated core files for ZenCart and replaced the files the Add On over wrote orginally. I didn't install this AddOn in the first place so I made some assumptions and learned it's easier to just go over it all with your own eyes.

I'm working on getting a test site up and running to test this add on again.

Thanks again for your help and suggestions.

-Cory
https://www.tunerfixx.com
https://www.tfxracing.com
https://www.phonesforloan.com
Zen Cart installs and customization done by me.