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Cardinal Order Response missing?

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11 May 2010, 4:40 PM
#1
gregger avatar

gregger

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Cardinal Order Response missing?

Hi,

On 1.3.9a I would get the following message against orders when viewing through the admin panel:

3D-Secure: PROTECTED
ECI Value = 06
CAVV Value =

Any ideas why since upgrading to 1.3.9b nothing gets logged against the orders?

I'm 99% sure it's since upgrading to 1.3.9b

Thanks

My Server Versions:
Zen Cart 1.3.9h, Apache 2.2.17, PHP 5.2.17, MySQL 5.1.54

12 May 2010, 1:07 AM
#2
drbyte avatar

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Re: Cardinal Order Response missing?

That information is shown in admin-only comments, and will have a padlock beside them. If you're not seeing those, then your /admin/orders.php file is probably older than v1.3.9.xx

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16 May 2010, 12:09 PM
#3
gregger avatar

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Re: Cardinal Order Response missing?

Hi,

Orders.php is from 1.3.9b with the following at the top
@version $Id: orders.php 15994 2010-04-19 17:17:51Z ajeh $

Just copied it over again to make sure and still no Cardinal response.

Checked an order from 1.3.9a and Cardinal response is there in the order, anything from 1.3.9b doesn't appear. What function is writing the record to orders_status_history? Could this have changed in between versions?

My Server Versions:
Zen Cart 1.3.9h, Apache 2.2.17, PHP 5.2.17, MySQL 5.1.54

21 May 2010, 9:28 PM
#4
drbyte avatar

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Re: Cardinal Order Response missing?

Turn on debug-log-to-file in your Website Payments Pro module, recreate the problem, and then download the log files, zip them, upload the zip to a spot on your server where I can download it, and PM me with the link to that zip file.

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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25 May 2010, 12:14 PM
#5
gregger avatar

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Re: Cardinal Order Response missing?

PM'd :smile:

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25 May 2010, 12:35 PM
#6
drbyte avatar

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Re: Cardinal Order Response missing?

Do you have your module set to Authorize+Capture? or Authorize-Only?
Judging from your logs I'm guessing you have it set to Authorize-Only? If so, does the problem persist if you set it to Authorize+Capture so payment is settled immediately?

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25 May 2010, 12:52 PM
#7
gregger avatar

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Re: Cardinal Order Response missing?

Hi,

Thanks for the quick response. I have just uploaded to the same place some log files from a transaction that did insert the 3D info to the admin panel. This was from 1.3.9a

I have got it set to authorise, but have just changed it to final and tested - still no 3D info being posted to the order page. I've logged into Cardinal and confirmed that the transaction is being processed correctly through there....

Thanks
Greg

My Server Versions:
Zen Cart 1.3.9h, Apache 2.2.17, PHP 5.2.17, MySQL 5.1.54

2 Jun 2010, 5:26 PM
#8
drbyte avatar

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Re: Cardinal Order Response missing?

Which card type are you these transactions related to? (actual, not necessarily what's reported by Zen Cart).
Also, v1.3.9c has additional tweaks to PayPal and 3D Secure.

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3 Jun 2010, 8:35 AM
#9
gregger avatar

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Re: Cardinal Order Response missing?

I've only seen Mastercard and Visa transactions, I believe that Maestro is less and less now...

I'll take another look at 1.3.9c today, although when I tried that last time it broke all the login functionality.

My Server Versions:
Zen Cart 1.3.9h, Apache 2.2.17, PHP 5.2.17, MySQL 5.1.54

3 Jun 2010, 11:08 AM
#10
gregger avatar

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Re: Cardinal Order Response missing?

OK. Have just upgraded to 1.3.9c and carried out a full transaction (no sandboxing). Order goes through, 3D Secure goes through but still no Cardinal details within the order of the admin panel....

Is anyone else reading this running 1.3.9b/c and getting a Cardinal response against orders??

My Server Versions:
Zen Cart 1.3.9h, Apache 2.2.17, PHP 5.2.17, MySQL 5.1.54

14 Jun 2010, 8:15 PM
#11
gregger avatar

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Re: Cardinal Order Response missing?

Anyone... Anything??

My Server Versions:
Zen Cart 1.3.9h, Apache 2.2.17, PHP 5.2.17, MySQL 5.1.54

14 Jun 2010, 9:26 PM
#12
drbyte avatar

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Re: Cardinal Order Response missing?

What addons do you have installed? esp in your admin?

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

2 Aug 2010, 6:17 AM
#13
gregger avatar

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Re: Cardinal Order Response missing?

This response has started appearing again since 1.3.9e ??

:clap:

My Server Versions:
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2 Aug 2010, 6:36 AM
#14
drbyte avatar

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Re: Cardinal Order Response missing?

Yes, several 3D-Secure fixes have been included in the latest update.

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2 Aug 2010, 6:47 PM
#15
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Re: Cardinal Order Response missing?

We just had this appear for the first time using 1.3.9e:

3D-Secure: NOT PROTECTED
ECI Value =
CAVV Value =

What does it mean? I tried reading this thread but it seems the important technical information was all in PM?

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11 Oct 2010, 5:36 PM
#16
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Re: Cardinal Order Response missing?

We just had this appear with 1.3.9g as well. The transaction appears to have gone through properly with the same time stamp just before the lock symbol message:
3D-Secure: NOT PROTECTED
ECI Value =
CAVV Value =

:unsure:

12 Oct 2010, 4:38 PM
#17
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Re: Cardinal Order Response missing?

Same problem with 1.39f. Even went so far as to talk to PayPal Integration and we are getting clean transactions with them. They aren't even receiving 3-D secure stuff from the shopping cart. And they shouldn't be because it's a US based and configured cart.

12 Oct 2010, 9:01 PM
#18
drbyte avatar

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Re: Cardinal Order Response missing?

The 3D-Secure stuff in Zen Cart only fires if you've got it configured as a UK store within your PayPal Website Payments Pro module.

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Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.